Once again, Dallas-based Coach America rolls in at the top in METRO's annual motorcoach survey. Despite the lagging economy, two-thirds of carriers reported a substantial increase in business.

Representing a diverse cross section of cities across North America, this year's standout motorcoach operators show us how they cut costs to run leaner operations, enhance their fleets and grow their customer bases.

While a bevy of vehicle manufacturers showcased their hybrid models on the show floor, industry experts discussed alternative-fuel options, 2010 engine emissions standards and steps to achieve better fuel economy.

While demand for LCD widescreen monitors continues to grow, motorized flip-down monitors look to be the next big thing in on-board entertainment systems. Digital media players operated via USB flash drives appear to be on the horizon.

As we look to expand the industry and procure new equipment to meet the growing demand for public transportation, governments and agencies must fund the talent side of our growing need.

Victor S. Parra is the president/CEO of the United Motorcoach Association.

In addition to its redesigned H-Series coach, Prevost is introducing a new Volvo 9700, marking the first time a Volvo motorcoach will be available in the U.S. and Canada.

With bus travel, the primary impression of a trip is typically related to driver performance. Having a good attitude and sharing information on board are some of the best ways to build positive passenger relationships.

Find out who made this year's list.