METRO Magazine Logo
MenuMENU
SearchSEARCH

MBTA releases transit security app

This new See Say iPhone app allows MBTA riders to proactively communicate with transit authorities and receive alerts from authorities in emergency situations.

May 22, 2012
MBTA releases transit security app

The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.

2 min to read


The new See Say smartphone app allows riders to instantly report suspicious activity to Transit Police.

The Massachusetts Bay Transportation Authority (MBTA) Transit Police Department announced the release of a new smartphone app that will allow riders to instantly report suspicious activity to Transit Police. In just a few clicks, the "See Say" iPhone app lets riders share pictures, text and incident location details.

“Transit Police are always looking for new tools to empower riders and keep the system safe,” said MBTA Transit Police Chief Paul MacMillan. “With this new app, we continue to empower riders to be our eyes and ears in the system.”

The related “If You See Something, Say Something” campaign is funded by a grant from the Department of Homeland Security’s Transit Security grant program. It promotes a collaborative effort of state and local agencies working together educating the public to be more aware of their surroundings, and report any behavior that may appear suspicious to the proper transportation and law enforcement authorities. The MBTA originally adopted the campaign in 2003, based upon a campaign implemented by New York City’s Metropolitan Transit Authority.

The MBTA is the first transit system in the U.S. to launch a smart phone application as part of the “If you see something, say something” efforts. This new app allows MBTA riders to proactively communicate with transit authorities and also to receive alerts from authorities in emergency situations. In addition, the See Say app:

  • Is designed for transit and other environments with limited cell service, sending reports immediately once riders have signal.

Ad Loading...
  • Is discrete - riders may choose to send reports anonymously and a rider’s smartphone flash is automatically turned off when taking a photo of something suspicious.

  • Routes reports to a web console at the Transit Police dispatch center, where a dispatcher then manages reports from riders.

  • Allows 2-way communication so riders can receive and comment back on alerts from Transit Police (eg. “I see the missing person”) and for the transit dispatcher to ask a rider for more detail regarding a specific report from a rider.

  • Alerts riders when there is a delay or service issue via built in T-Alerts.

The application was developed through a partnership between the MBTA and ELERTS, creators of an industry-first personal safety social network for emergency notification. ELERTS is creating better emergency response systems by embracing high-speed mobile networks, smartphone technology and social media.

The See Say application can be downloaded for free from from MBTA.com or the iTunes app store.

More Bus

Frontrunner's new facility in Billerica, Massachusetts.
Busby StaffJune 8, 2026

Frontrunner Bus Group Expands with New Massachusetts Headquarters

The significantly larger facility will provide the infrastructure needed to support the company’s growing workforce, advanced technologies, and expanding product line.

Read More →
New MobilityJune 5, 2026

Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility

In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.

Read More →
A maintenance person with a tablet.
ManagementJune 5, 2026

Reinventing Fleet Maintenance with Real-time Visibility and AI

Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.

Read More →
Ad Loading...
SamTrans planning for ballot measure
Managementby StaffJune 4, 2026

SamTrans Sets Priorities for Potential Connect Bay Area Revenue

The board-approved framework allocates future funding to maintaining service, rider improvements, equity initiatives, and infrastructure repairs.

Read More →
World Cup Crowds Will Test Transit Systems
ManagementJune 3, 2026

When Routine Fails: How Public Transit Must Adapt for the World Cup

The 2026 FIFA World Cup will test transit agencies’ ability to manage unpredictable travel patterns, making real-time data and operational flexibility critical to moving millions of visitors efficiently.

Read More →
Bus Roadeo at APTA Mobility 2026
Busby Staff and News ReportsJune 1, 2026

Photo Highlights from APTA's 2026 Mobility Conference

The photo gallery captures scenes from the conference, including the International Bus Roadeo, exhibit hall activities, the Bus Showcase, and much more.

Read More →
Ad Loading...
Managementby StaffJune 1, 2026

Chicago's NITA Act Moves Into Next Phase as Service Improvements Begin

Rider-focused improvements will begin rolling out across the system immediately as CTA, Metra, and Pace increase service this summer in the six-county region.

Read More →
A SEPTA bus going down the road
Managementby StaffJune 1, 2026

Philadelphia's SEPTA Approves Annual Transit Service Plan

Between 2021 and 2024, SEPTA held more than 200 public meetings — including 144 in-person sessions — throughout the SEPTA service region.

Read More →
frontrunner bus image
SponsoredJune 1, 2026

A True Low-Floor Minibus Design Delivers Better Accessibility and Efficiency for Everyone

As transit demands evolve, so should your fleet. Download the whitepaper to see how the Low-Floor Frontrunner Minibus compares to traditional options.

Read More →
Ad Loading...
A New Flyer 60-foot articulated bus
Busby StaffMay 29, 2026

WMATA Debuts 'Fares Pay for Service' Awareness Campaign

The campaign was highlighted during a media event at the Paul S. Sarbanes Transit Center in Silver Spring, where WMATA’s GM/CEO Randy Clarke joined Metro Transit Police officers, WMATA management team, board members, and staff to expand fare enforcement and customer education efforts on Metro Bus routes throughout the region.

Read More →