Accessibility

Trapeze equips Ohio paratransit service

Posted on October 20, 2009

The Toledo Area Regional Transit Authority (TARTA) of Ohio has chosen a demand response software system from the Trapeze Group that enables passengers to quickly gain access to, and request paratransit information via a touchtone telephone.

With flexible 24-hours-a-day, seven-day-a-week automated system access, passengers are able to set up call-back reminders that promote punctuality and reduce missed trips.

“The new Trapeze application provides us with an automated system to handle common client queries along with the ability to respond to multiple requests simultaneously, creating efficiencies within our customer service operations,” said James Gee, TARTA's GMr. “Now, our employees can spend the time they need to concentrate on passengers requiring extra attention without worrying about hold times, busy signals and abandoned calls.”

The paratransit software is designed to help dramatically reduce driver wait times and no shows, as well as prevent same-day cancellations. The transportation application includes IVR Confirm, Callback and Cancel modules that enable clients to review trip bookings through a computerized voice system to confirm accuracy. The Callback module provides passengers with automatic reminders for upcoming scheduled trips and the Cancel module sends the client an automated notification that the trip has been cancelled and provides a cancellation number.

TARTA’s service for riders with special needs is called TARPS (Toledo Area Regional Paratransit Service) and covers all of Toledo, Sylvania, Maumee, Rossford, Perrysburg, Ottawa Hills, Waterville and Spencer and Sylvania Townships.

View comments or post a comment on this story. (0 Comments)

More News

Q’Straint to supply Quantum, Q’POD securement systems for ABQ Ride’s BRT system

Benefits of the Quantum rear-facing solution include shorter dwell times at stops; little or no involvement of bus operators; less likelihood of operator injury; and fewer instances of operators being placed in awkward working positions.

Q'Straint to host 'Emerging Trends in Wheelchair Transportation' webinar

Presentation will explore developing ridership and securement dilemmas facing transit providers, and examine how emerging technologies and recent regulatory changes are addressing the previous short comings of primitive securement applications.

How to Write Effective Mass Transit System Policies

Solid policies — whether for employees or riders — are the backbone of any transportation agency’s operations.

Denver RTD to enhance wheelchair securement area, access on LRVs

As a part of this effort, RTD will be altering the seating design of current and new light rail vehicles. The retrofit includes removing a set of seats next to the current wheelchair areas, which will open up the designated area for easier access.

KCATA set to launch new ridehailing service May 1

The one-year RideKC Freedom On-Demand pilot enables customers to call on taxis any day, at any hour, to enjoy everything Kansas City has to offer.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close