Accessibility

Trapeze equips Ohio paratransit service

Posted on October 20, 2009

The Toledo Area Regional Transit Authority (TARTA) of Ohio has chosen a demand response software system from the Trapeze Group that enables passengers to quickly gain access to, and request paratransit information via a touchtone telephone.

With flexible 24-hours-a-day, seven-day-a-week automated system access, passengers are able to set up call-back reminders that promote punctuality and reduce missed trips.

“The new Trapeze application provides us with an automated system to handle common client queries along with the ability to respond to multiple requests simultaneously, creating efficiencies within our customer service operations,” said James Gee, TARTA's GMr. “Now, our employees can spend the time they need to concentrate on passengers requiring extra attention without worrying about hold times, busy signals and abandoned calls.”

The paratransit software is designed to help dramatically reduce driver wait times and no shows, as well as prevent same-day cancellations. The transportation application includes IVR Confirm, Callback and Cancel modules that enable clients to review trip bookings through a computerized voice system to confirm accuracy. The Callback module provides passengers with automatic reminders for upcoming scheduled trips and the Cancel module sends the client an automated notification that the trip has been cancelled and provides a cancellation number.

TARTA’s service for riders with special needs is called TARPS (Toledo Area Regional Paratransit Service) and covers all of Toledo, Sylvania, Maumee, Rossford, Perrysburg, Ottawa Hills, Waterville and Spencer and Sylvania Townships.

View comments or post a comment on this story. (0 Comments)

More News

KCATA set to launch new ridehailing service May 1

The one-year RideKC Freedom On-Demand pilot enables customers to call on taxis any day, at any hour, to enjoy everything Kansas City has to offer.

Autonomous shuttle to use 'cool tech' to serve people with disabilities

Future capabilities may include directing direct visually impaired passengers to empty seats or training the vehicle to recognize sign language.

ARBOC delivers milestone Spirit of Liberty to DART

The 2,500th bus manufactured by the company is part of a 123 bus contract that was awarded in February of this year.

Rising cost of Minn. paratransit could threaten other transit services

The Metropolitan Council, which operates the service, expects the number of rides will climb to 2.9 million by 2020, about double what it was in 2010.

rabbittransit begins deployment of new 60-vehicle paratransit fleet

The new fleet additions are comprised of 14 CDL buses and 46 non-CDL vehicles, of which includes 10 minivans and two Ford Transits.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close