Accessibility

RouteMatch partners with Ontira for real-time info

Posted on January 20, 2010

On Tuesday, RouteMatch Software Inc. announced it has formed a strategic alliance with Ontira Communications Inc., a provider of automated traveler information systems (ATIS) for the transportation industry.

 

Under terms of the alliance, RouteMatch, a provider of scheduling and dispatching software, will integrate and package Ontira's HandyLine solution into the RouteMatch suite of software. This integration will benefit RouteMatch customers by providing 24/7 access to trip information over the telephone. Additionally, customers will be proactively notified about upcoming trips through telephone and/or email/SMS.

 

HandyLine works in conjunction with a variety of media including interactive voice response (IVR). Registered users of this service can receive reminder notifications of their upcoming demand response trips and confirm and cancel them using the self-service IVR. This service benefits the transit agency by reducing the number of routine inquiries about upcoming trips, allowing them to focus on providing better service for more complex requests. As a result agencies can handle more incoming calls without incurring increased costs.

 

HandyLine optional modules include automated trip booking, automated speech recognition, and email / SMS support. In addition, RouteMatch and Ontira are exploring multi-modal trip planning features to offer riders more options when planning a trip.

 

The comprehensive product will benefit all of RouteMatch's customers by offering a lower barrier of entry to providing self-service and notification features to their riders, according to the companies.

 

 

View comments or post a comment on this story. (0 Comments)

More News

Robotics project aims to aid visually impaired navigate cities

Carnegie Mellon University’s Robotics Institute is aiming to incorporate robots, smartphones, mobile applications and crowd-sourced information into a system that can help blind people navigate complicated and unfamiliar urban environments, such as transit stations.

Honolulu's Handi Van chief replaced amid service issues

Last fall, complaints about busy reservation lines and late van pick-ups spiked when a new reservation system began operation.

For disabled students, UW campus accessibility falls short

Karen Brown, a disabled 63-year-old returning student who suffers from lupus, said she must suffer through all types of weather to get to campus via public transportation because she cannot afford the high price of accessible parking spaces on campus.

Paratransit best practices often not implemented, fed report says

There have been great gains in best practices in the areas of eligibility, telephone hold time, on-time performance, no-show policies, and origin-to-destination service, but they are often not implemented, according to the newly released National Council on Disability report.

 

Mobility Ventures donates wheelchair-accessible MV-1 to Fort Worth charity

The event, held in conjunction with APTA's 2015 Bus & Paratransit Conference, recognized Catholic Charities Fort Worth for its dedication to providing service to those in need, according to the company. 

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close