Accessibility

RouteMatch partners with Ontira for real-time info

Posted on January 20, 2010

On Tuesday, RouteMatch Software Inc. announced it has formed a strategic alliance with Ontira Communications Inc., a provider of automated traveler information systems (ATIS) for the transportation industry.

 

Under terms of the alliance, RouteMatch, a provider of scheduling and dispatching software, will integrate and package Ontira's HandyLine solution into the RouteMatch suite of software. This integration will benefit RouteMatch customers by providing 24/7 access to trip information over the telephone. Additionally, customers will be proactively notified about upcoming trips through telephone and/or email/SMS.

 

HandyLine works in conjunction with a variety of media including interactive voice response (IVR). Registered users of this service can receive reminder notifications of their upcoming demand response trips and confirm and cancel them using the self-service IVR. This service benefits the transit agency by reducing the number of routine inquiries about upcoming trips, allowing them to focus on providing better service for more complex requests. As a result agencies can handle more incoming calls without incurring increased costs.

 

HandyLine optional modules include automated trip booking, automated speech recognition, and email / SMS support. In addition, RouteMatch and Ontira are exploring multi-modal trip planning features to offer riders more options when planning a trip.

 

The comprehensive product will benefit all of RouteMatch's customers by offering a lower barrier of entry to providing self-service and notification features to their riders, according to the companies.

 

 

View comments or post a comment on this story. (0 Comments)

More News

NY MTA's paratransit system is inefficient, reports say

To help reduce costs and increase service, one recommendation is to give disabled residents subsidies for accessible cabs and ride-hailing services like Uber and Lyft.

MBTA Launches RIDE Pilot Program with Uber, Lyft

MBTA has launched a pilot program with ride-share companies Uber and Lyft to save costs and deliver customers of the MBTA’s “THE RIDE” options for on-demand service through their smartphones.

Las Vegas RTC's Mobility Training Center wins APTA Innovation Award

Award honors a member that demonstrates innovative concepts or effective problem-solving techniques in the public transportation industry.

FTA awards $7.3M in grants for transit to healthcare initiatives

Grants to 19 projects in 16 states will build partnerships between health, transportation, and other service providers to address the problem of how to get people without vehicles to doctors and wellness appointments to help them maintain good health.

Transdev's San Francisco paratransit contract extended

The contract also includes providing paratransit services using 112 SFTMA vehicles. Transdev employs more than 200 people in San Francisco and the Brisbane Operations Center located south of the city.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close