Accessibility

<font color=red>Web Extra:</font> Md.'s Mobility Paratransit revises services, policies

Posted on January 20, 2010

[IMAGE]Mobility-.jpg[/IMAGE]The New Year is bringing new changes for the Maryland Transit Administration's (MTA) Mobility Paratransit service, including a revised origin-to-destination service, revised no-show policy and travel training for those customers that would like to use MTA's regular fixed-route service.  

"We decided to implement these modifications due to growing demand and customer expectations," says Cheron Victoria Wicker, a spokesperson at the MTA. "We have seen such a tremendous growth in our mobility service."

The MTA introduced two major changes: upgrading its curb-to-curb service to door-to-door service, which will include escorting the customer and assisting them with packages of 20 pounds or less, and greater enforcement of its no-show policy to discourage customers from scheduling a trip and then not meeting the vehicle at the designated location and time.

"The current policy establishes a no-show if the passenger is not ready within five minutes of the arrival of the vehicle" says Wicker of the changes to the policy. "Now, for customers that do that on a frequent basis, their service will be suspended after they've been properly notified and warned."

[IMAGE]Mobility2-.jpg[/IMAGE]

For customers who want to expand their ability to travel and have more options, the MTA is also offering travel training for its local bus, light rail and metro subway systems.

"This program will cover all aspects of fixed-route service including how to read service finding stops, and entering and exiting the vehicles," says Wicker. "It will increase their flexibility and give them the opportunity to travel more spontaneously."

Wicker adds that the program is voluntary and, even if they do successfully complete the training, it will not have any impact on the customers' mobility status.

This January, MTA is holding several "Mobility Town Hall Meetings" to reach out to its customers and make them aware of what they could expect. To this point, Wicker says that feedback has been positive.

The MTA's Mobility Paratransit service currently 390 vehicles that make up to 28,000 one-way trips per week.

View comments or post a comment on this story. (0 Comments)

More News

Robotics project aims to aid visually impaired navigate cities

Carnegie Mellon University’s Robotics Institute is aiming to incorporate robots, smartphones, mobile applications and crowd-sourced information into a system that can help blind people navigate complicated and unfamiliar urban environments, such as transit stations.

Honolulu's Handi Van chief replaced amid service issues

Last fall, complaints about busy reservation lines and late van pick-ups spiked when a new reservation system began operation.

For disabled students, UW campus accessibility falls short

Karen Brown, a disabled 63-year-old returning student who suffers from lupus, said she must suffer through all types of weather to get to campus via public transportation because she cannot afford the high price of accessible parking spaces on campus.

Paratransit best practices often not implemented, fed report says

There have been great gains in best practices in the areas of eligibility, telephone hold time, on-time performance, no-show policies, and origin-to-destination service, but they are often not implemented, according to the newly released National Council on Disability report.

 

Mobility Ventures donates wheelchair-accessible MV-1 to Fort Worth charity

The event, held in conjunction with APTA's 2015 Bus & Paratransit Conference, recognized Catholic Charities Fort Worth for its dedication to providing service to those in need, according to the company. 

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close