Accessibility

Northern Calif. paratransit wins award

Posted on April 21, 2010

[IMAGE]SantaRosaParatransit-Award-PhotoFULL.jpg[/IMAGE] Santa Rosa Paratransit, a division of the City of Santa Rosa Transit Department, was recognized as the 2010 Outstanding Paratransit Program by the California Association of Coordinated Transportation (CalACT).

 

The award was presented at the CalACT Annual Awards presentation at their 2010 Spring Conference and Expo, at the Hyatt Regency, San Francisco on April 20, 2010.

 

Over the past five years, Santa Rosa Paratransit staff has been dedicated to improving all aspects of the paratransit service provided to the residents of Santa Rosa.

 

In particular, incredible improvements have been made in the following areas:

  • Operations, including the incorporation of Trapeze scheduling software, installing mobile data terminals and Automatic Vehicle Locator (AVL) systems to link with Trapeze.
  • Safety, with the installation of emission reduction devices which reduced particulate matter emissions by 40 percent (compared to 2005 levels) and Nitrous Oxide (NOx) by 3.2 g/bhp-hr.
  • Quality Assurance: with the implementation of a Functional Testing Program to ensure that the City's ADA complementary Paratransit service was, indeed, reserved for only those who could not utilize fixed route service.
  • Public Perception: through improving quality of service reliability. Staff has also continued to strengthen relationships with the disabled community by facilitating community ivolvement and education through the Paratransit Users' Group (PUG), travel training seminars, the development and publication of educational literature and by including representatives from the disabled community in appropriate programs and projects.

"Santa Rosa Paratransit is to be congratulated for taking on the challenge of system-wide upgrades, and most especially for striving to achieve and maintain a high level of quality service delivery that is a local asset," said Janet Spilman, deputy of planning and public outreach, Sonoma County Transportation Authority.

 

"The most spectacular project in this program probably was our insisting on an upgraded reservation and routing procedure. The reservation system now is completely computerized and every call is registered and filed. Schedules, routes and individual bus-ride manifests are printed out and all these records are accessible," said T. J. O'Leary, Paratransit Users' Group. "Today "on-time" performance statistics are at almost 99 percent. And we haven't heard about a missed bus ride in years now."

 

 

View comments or post a comment on this story. (0 Comments)

More News

BraunAbility's Q-Series wheelchair lift wins design award

The new lift combines an eye-catching curved design language with innovative use of geometry, resulting not only in a 10% weight reduction over its predecessor, but also a 300% improvement in rigidity.

Profile: Donna Smith, Sr. Director, Easter Seals Project Action Consulting

Donna Smith was 18 months old when doctors detected retinoblastoma, a rare form of cancer, and removed her right eye. For the next 18 months, her mother took her on zoo trips and drilled her on all the colors before doctors took out her left eye, too.

Q'Straint to host 'Emerging Trends in Wheelchair Transportation' webinar

Presentation will explore developing ridership and securement dilemmas facing transit providers, and examine how emerging technologies and recent regulatory changes are addressing the previous short comings of primitive securement applications.

Q’Straint to supply Quantum, Q’POD securement systems for ABQ Ride’s BRT system

Benefits of the Quantum rear-facing solution include shorter dwell times at stops; little or no involvement of bus operators; less likelihood of operator injury; and fewer instances of operators being placed in awkward working positions.

How to Write Effective Mass Transit System Policies

Solid policies — whether for employees or riders — are the backbone of any transportation agency’s operations.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close