Accessibility

Northern Calif. paratransit wins award

Posted on April 21, 2010

[IMAGE]SantaRosaParatransit-Award-PhotoFULL.jpg[/IMAGE] Santa Rosa Paratransit, a division of the City of Santa Rosa Transit Department, was recognized as the 2010 Outstanding Paratransit Program by the California Association of Coordinated Transportation (CalACT).

 

The award was presented at the CalACT Annual Awards presentation at their 2010 Spring Conference and Expo, at the Hyatt Regency, San Francisco on April 20, 2010.

 

Over the past five years, Santa Rosa Paratransit staff has been dedicated to improving all aspects of the paratransit service provided to the residents of Santa Rosa.

 

In particular, incredible improvements have been made in the following areas:

  • Operations, including the incorporation of Trapeze scheduling software, installing mobile data terminals and Automatic Vehicle Locator (AVL) systems to link with Trapeze.
  • Safety, with the installation of emission reduction devices which reduced particulate matter emissions by 40 percent (compared to 2005 levels) and Nitrous Oxide (NOx) by 3.2 g/bhp-hr.
  • Quality Assurance: with the implementation of a Functional Testing Program to ensure that the City's ADA complementary Paratransit service was, indeed, reserved for only those who could not utilize fixed route service.
  • Public Perception: through improving quality of service reliability. Staff has also continued to strengthen relationships with the disabled community by facilitating community ivolvement and education through the Paratransit Users' Group (PUG), travel training seminars, the development and publication of educational literature and by including representatives from the disabled community in appropriate programs and projects.

"Santa Rosa Paratransit is to be congratulated for taking on the challenge of system-wide upgrades, and most especially for striving to achieve and maintain a high level of quality service delivery that is a local asset," said Janet Spilman, deputy of planning and public outreach, Sonoma County Transportation Authority.

 

"The most spectacular project in this program probably was our insisting on an upgraded reservation and routing procedure. The reservation system now is completely computerized and every call is registered and filed. Schedules, routes and individual bus-ride manifests are printed out and all these records are accessible," said T. J. O'Leary, Paratransit Users' Group. "Today "on-time" performance statistics are at almost 99 percent. And we haven't heard about a missed bus ride in years now."

 

 

View comments or post a comment on this story. (0 Comments)

More News

Mismanagement, service failures cited in N.Y. MTA paratransit audit

Tens of thousands of New Yorkers left stranded; 2.5 million pick-up and drop-off times may have been manipulated to show more favorable performance and less than 50% of one car service’s trips were on-time, according to the New York City Comptroller audit.

Laketran buys 12 paratransit vehicles to meet Dial-a-Ride demand

The new buses are equipped with a wheelchair lift, fold-up seats to accommodate up to four wheelchairs, slip-resistant flooring, an electronic transit door, and a central heating and cooling unit.

Uber to launch ADA-friendly service in Chicago

The new rides, offered through a two-tiered product called UberAccess, will let customers request wheelchair-accessible vehicles or rides helmed by drivers with special training.

Valley Metro, regional paratransit providers do away with transfers

Peoria's acting public works and utility director said for residents a trip that now take two hours to get into Phoenix will drop to about a half hour.

Translink CEO addresses fare gate accessibility concerns

Attendants are meant to be present at accessible transit stations at all times to help any passengers who are unable to physically tap their Compass cards at the gate themselves.

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close