Accessibility

Northern Calif. paratransit wins award

Posted on April 21, 2010

[IMAGE]SantaRosaParatransit-Award-PhotoFULL.jpg[/IMAGE] Santa Rosa Paratransit, a division of the City of Santa Rosa Transit Department, was recognized as the 2010 Outstanding Paratransit Program by the California Association of Coordinated Transportation (CalACT).

 

The award was presented at the CalACT Annual Awards presentation at their 2010 Spring Conference and Expo, at the Hyatt Regency, San Francisco on April 20, 2010.

 

Over the past five years, Santa Rosa Paratransit staff has been dedicated to improving all aspects of the paratransit service provided to the residents of Santa Rosa.

 

In particular, incredible improvements have been made in the following areas:

  • Operations, including the incorporation of Trapeze scheduling software, installing mobile data terminals and Automatic Vehicle Locator (AVL) systems to link with Trapeze.
  • Safety, with the installation of emission reduction devices which reduced particulate matter emissions by 40 percent (compared to 2005 levels) and Nitrous Oxide (NOx) by 3.2 g/bhp-hr.
  • Quality Assurance: with the implementation of a Functional Testing Program to ensure that the City's ADA complementary Paratransit service was, indeed, reserved for only those who could not utilize fixed route service.
  • Public Perception: through improving quality of service reliability. Staff has also continued to strengthen relationships with the disabled community by facilitating community ivolvement and education through the Paratransit Users' Group (PUG), travel training seminars, the development and publication of educational literature and by including representatives from the disabled community in appropriate programs and projects.

"Santa Rosa Paratransit is to be congratulated for taking on the challenge of system-wide upgrades, and most especially for striving to achieve and maintain a high level of quality service delivery that is a local asset," said Janet Spilman, deputy of planning and public outreach, Sonoma County Transportation Authority.

 

"The most spectacular project in this program probably was our insisting on an upgraded reservation and routing procedure. The reservation system now is completely computerized and every call is registered and filed. Schedules, routes and individual bus-ride manifests are printed out and all these records are accessible," said T. J. O'Leary, Paratransit Users' Group. "Today "on-time" performance statistics are at almost 99 percent. And we haven't heard about a missed bus ride in years now."

 

 

View comments or post a comment on this story. (0 Comments)

More News

MARTA to layoff 371 paratransit workers

The announcement comes after officials voted in favor of hiring a private company to provide paratransit service last November.

Calif. students use of dial-a-ride leaves seniors stranded

While residents who depend on the transit service are frequently denied rides, nearly 300 students use the transport daily.

D.C. wheelchair users say they are forgotten in blizzard

With large snow banks everywhere, an open curb usually is the only way a wheelchair user can get on or off the sidewalk.

Pa. agency to add 11 wheelchair-accessible vehicles

The vehicles are set to be in operation in the next four to five months and will be added to the Westmoreland Transit Authority’s current fleet of 60-plus vehicles operated by National Express Transit

San Diego MTS stepping up wheelchair, priority seating enforcement

With the Board’s action to amend MTS Ordinance No. 13, refusal by a rider to vacate priority seating and wheelchair areas for persons with disabilities and the elderly upon request may result in a citation and fines up to $100.

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close