Northern Calif. paratransit wins award

Posted on April 21, 2010

[IMAGE]SantaRosaParatransit-Award-PhotoFULL.jpg[/IMAGE] Santa Rosa Paratransit, a division of the City of Santa Rosa Transit Department, was recognized as the 2010 Outstanding Paratransit Program by the California Association of Coordinated Transportation (CalACT).


The award was presented at the CalACT Annual Awards presentation at their 2010 Spring Conference and Expo, at the Hyatt Regency, San Francisco on April 20, 2010.


Over the past five years, Santa Rosa Paratransit staff has been dedicated to improving all aspects of the paratransit service provided to the residents of Santa Rosa.


In particular, incredible improvements have been made in the following areas:

  • Operations, including the incorporation of Trapeze scheduling software, installing mobile data terminals and Automatic Vehicle Locator (AVL) systems to link with Trapeze.
  • Safety, with the installation of emission reduction devices which reduced particulate matter emissions by 40 percent (compared to 2005 levels) and Nitrous Oxide (NOx) by 3.2 g/bhp-hr.
  • Quality Assurance: with the implementation of a Functional Testing Program to ensure that the City's ADA complementary Paratransit service was, indeed, reserved for only those who could not utilize fixed route service.
  • Public Perception: through improving quality of service reliability. Staff has also continued to strengthen relationships with the disabled community by facilitating community ivolvement and education through the Paratransit Users' Group (PUG), travel training seminars, the development and publication of educational literature and by including representatives from the disabled community in appropriate programs and projects.

"Santa Rosa Paratransit is to be congratulated for taking on the challenge of system-wide upgrades, and most especially for striving to achieve and maintain a high level of quality service delivery that is a local asset," said Janet Spilman, deputy of planning and public outreach, Sonoma County Transportation Authority.


"The most spectacular project in this program probably was our insisting on an upgraded reservation and routing procedure. The reservation system now is completely computerized and every call is registered and filed. Schedules, routes and individual bus-ride manifests are printed out and all these records are accessible," said T. J. O'Leary, Paratransit Users' Group. "Today "on-time" performance statistics are at almost 99 percent. And we haven't heard about a missed bus ride in years now."



View comments or post a comment on this story. (0 Comments)

More News

FTA issues guidance on how transit agencies can implement ADA

To enhance understanding of the Act, the new circular offers a user-friendly, one-stop resource on its requirements.

CTED workshop to focus on ADA requirements, small bus inspections

The course is instructed by Halsey King, a well renowned speaker and writer on maintenance and technology issues, that includes repair, inspection and management of vehicle fleets.

S.D. council softening stance against raising paratransit fares

The about-face came just six days after an internal audit of the city's public transportation system was released to the council. In it is a recommendation to raise paratransit rates to $2.50 a ride from the $2 fee riders have paid since 1996.

AC Transit, BART celebrates ADA's 25th anniversary, new paratransit office

Since the ADA’s signing in 1990, AC Transit and BART have worked to ensure disabled residents are able to enjoy the many benefits of public transportation. The two agencies joined together in 1994 to form the East Bay Paratransit Consortium.

Chicago Pace's draft budget includes paratransit shortfall

A paratransit fare increase may be proposed to fill the gap; however, Pace Executive Director T.J. Ross acknowledged it would be very difficult for those riders to absorb.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close