Accessibility

Complaints double for Honolulu’s accessible van service

Posted on August 17, 2011

HONOLULU — After nearly one-quarter of its fleet was taken out of service in late June because of an electrical problem, Honolulu's Handi-Van service told KITV.com that customer service complaints have nearly doubled in the past month.

To address the problem, the city recently bought 38 new vehicles that have just gone into service. The city also hired three more reservationists to expedite the time taken to make a reservation, another popular complaint among customers. For the full story, click here.

View comments or post a comment on this story. (0 Comments)

More News

NY MTA's paratransit system is inefficient, reports say

To help reduce costs and increase service, one recommendation is to give disabled residents subsidies for accessible cabs and ride-hailing services like Uber and Lyft.

MBTA Launches RIDE Pilot Program with Uber, Lyft

MBTA has launched a pilot program with ride-share companies Uber and Lyft to save costs and deliver customers of the MBTA’s “THE RIDE” options for on-demand service through their smartphones.

Las Vegas RTC's Mobility Training Center wins APTA Innovation Award

Award honors a member that demonstrates innovative concepts or effective problem-solving techniques in the public transportation industry.

FTA awards $7.3M in grants for transit to healthcare initiatives

Grants to 19 projects in 16 states will build partnerships between health, transportation, and other service providers to address the problem of how to get people without vehicles to doctors and wellness appointments to help them maintain good health.

Transdev's San Francisco paratransit contract extended

The contract also includes providing paratransit services using 112 SFTMA vehicles. Transdev employs more than 200 people in San Francisco and the Brisbane Operations Center located south of the city.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close