Accessibility

Chicago Transit joins Facebook, Twitter

Posted on November 1, 2011

The Chicago Transit Authority (CTA) launched its official CTA Facebook page and Twitter account (@CTA), which will be available to customers at transitchicago.com/social. The popular social media tools will be used to provide customers with timely service information, agency, and system news and photos as well as serve as a channel for the agency to engage in a conversation with its customers.
 
Also launching is the CTA Budget Ideas Board — an online feedback forum for the proposed 2012 budget — and the new CTA Updates, a subscription text/email service for customers to receive alerts on any unplanned events affecting service.
 
“We’ve long kept up with what people are saying about CTA on blogs and on Twitter, but haven’t been a part of that conversation until now,” said CTA President Forrest Claypool. “These social media tools help bridge the gap in communication between the CTA and customers. Customers now have the means to receive timely service information for any unplanned events and the agency now has the means to clarify what’s really happening and to address any issues or concerns that are ‘trending’ across our system.”

To receive timely information on any unplanned events affecting bus and rail service, customers will now have the option to sign up for the new CTA Updates, a subscription text/email service. Similar to the existing weekend and weekly planned service alerts subscription service, customer also will be able to customize when they receive alerts on unplanned service disruptions for the bus and/or rail routes they select. Customers can sign up for alerts regarding planned or unplanned events affecting service at transitchicago.com/updates.
 
Further, CTA also will use its new social media presence to supplement service alert information on weekdays during major incidents and will provide additional information to what is delivered through CTA Updates.

Customers should not depend exclusively on social media for official service alerts and updates as these are not supported by personnel 24/7 but be sure to sign up for CTA Updates. As always, customers can also check the alerts section of the CTA website (transitchicago.com/alerts) or call the customer service line.
 
“We understand it’s important that our customers are informed and we want them to know that we’re listening,” Claypool said. “It’s our hope that through these new online tools that we are able to gain a better picture of who our customers and also join in a conversation about what’s working and what’s not.”
 
For feedback on the proposed 2012 CTA Budget or to submit ideas on ways the CTA can further improve efficiency, performance or reduce costs, customers are asked to visit the new Budget Ideas Board at ctabudget.ideascale.com. The online forum allows customers to post their own ideas, which other visitors can comment and/or vote on by giving the idea either a thumbs-up or thumbs-down, with the best ideas appearing at the top of the forum.

View comments or post a comment on this story. (0 Comments)

More News

Calif. students use of dial-a-ride leaves seniors stranded

While residents who depend on the transit service are frequently denied rides, nearly 300 students use the transport daily.

D.C. wheelchair users say they are forgotten in blizzard

With large snow banks everywhere, an open curb usually is the only way a wheelchair user can get on or off the sidewalk.

Pa. agency to add 11 wheelchair-accessible vehicles

The vehicles are set to be in operation in the next four to five months and will be added to the Westmoreland Transit Authority’s current fleet of 60-plus vehicles operated by National Express Transit

San Diego MTS stepping up wheelchair, priority seating enforcement

With the Board’s action to amend MTS Ordinance No. 13, refusal by a rider to vacate priority seating and wheelchair areas for persons with disabilities and the elderly upon request may result in a citation and fines up to $100.

Former Q'Straint sales, tech expert Goss dies

One of Goss's most notable accomplishments was the development of the Q'Straint National Training Seminar, which has evolved into a unique and highly regarded industry program.

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close