Accessibility

Orange County, Calif. paratransit system honored

Posted on May 30, 2012

The Orange County (Calif.) Transportation Authority recently received statewide recognition as Paratransit System of the Year for its ACCESS paratransit service, which provides more than 1.3 million trips annually for seniors and persons with disabilities.

The award was accepted during the California Association of Coordinated Transportation’s (CalACT) 2012 Spring Conference and EXPO in April. CalACT is a nonprofit organization representing the interests of small, rural and specialized transportation providers throughout California.

The award recognizes OCTA’s accomplishments in paratransit services compared to other agencies in California based upon customer satisfaction, cost effectiveness and sustainability. It also highlights OCTA’s efforts to cultivate and engage in innovative community and special needs transportation programs.

“It’s an honor to be recognized by such a worthy organization and to be selected from among so many quality programs statewide,” said OCTA Chairman Paul Glaab, also the mayor of Laguna Niguel. “We strive each and every day to provide the best possible transit service for those in our community who are most in need.”

ACCESS services exemplify CalACT’s core values of professional excellence through originality, coordination and freedom through mobility choices. Applicants were evaluated on efficiency, customer service, effectiveness, and how the agency coordinates services with other providers and agencies in their service area.  

A recent OCTA customer satisfaction survey showed 88% of those who use ACCESS are satisfied with the service, with the majority of users highly satisfied. A total of 58,000 people are certified as eligible to use ACCESS service.

A person is eligible for ACCESS service if they are unable to board or exit a fixed-route bus, get to or from a bus stop due to physical or environmental barriers, or do not understand how to ride the bus. Eligibility is based on a person's functional abilities and limitations due to a disability, not a specific diagnosis or disability. OCTA has a formal certification process used to determine if a rider is eligible for ACCESS.

View comments or post a comment on this story. (0 Comments)

More News

Q'Straint's automatic rear-facing wheelchair securement station brought to market

Now available for buses and other transportation companies, the Quantum's self-securement process takes less than 25 seconds, and does not require the driver to leave his or her seat to help.

Wisconsin set to vote on transportation network company bill

The bill would create a new license for TNCs, including companies like Uber and Lyft, making it mandatory to pay a $5,000 fee, conduct background checks on drivers and maintain at least $1 million in liability insurance in order to operate in Wisconsin.

Champion Bus, Dallas Smith sign exclusive licensing agreement

Agreement covers use of Dallas Smith's existing and future commercial bus technologies as optional features on the Champion Bus LF Transport™ low-floor model. Dallas Smith’s existing patented technologies include the Equalizer Ramp® and the IntelliSYNC® electronically-controlled “smart” suspension system, with low-speed OverRise™ function.

Pa. transit agency to purchase 12 paratransit vehicles

The Westmoreland County Transit Authority's $600,000 state grant will be used to buy the seven-seat minibuses that can hold up to two wheelchairs. The vehicles will be given to private transportation companies that serve as contractors for the paratransit system.

Report finds N.Y. MTA paratransit taxi program scammed

The agency agreed to implement stronger anti-fraud controls recommended by the inspector general’s office. The report doesn’t identify who carried out the fraud or quantify the cost to the MTA.

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close