Orange County, Calif. paratransit system honored

Posted on May 30, 2012

The Orange County (Calif.) Transportation Authority recently received statewide recognition as Paratransit System of the Year for its ACCESS paratransit service, which provides more than 1.3 million trips annually for seniors and persons with disabilities.

The award was accepted during the California Association of Coordinated Transportation’s (CalACT) 2012 Spring Conference and EXPO in April. CalACT is a nonprofit organization representing the interests of small, rural and specialized transportation providers throughout California.

The award recognizes OCTA’s accomplishments in paratransit services compared to other agencies in California based upon customer satisfaction, cost effectiveness and sustainability. It also highlights OCTA’s efforts to cultivate and engage in innovative community and special needs transportation programs.

“It’s an honor to be recognized by such a worthy organization and to be selected from among so many quality programs statewide,” said OCTA Chairman Paul Glaab, also the mayor of Laguna Niguel. “We strive each and every day to provide the best possible transit service for those in our community who are most in need.”

ACCESS services exemplify CalACT’s core values of professional excellence through originality, coordination and freedom through mobility choices. Applicants were evaluated on efficiency, customer service, effectiveness, and how the agency coordinates services with other providers and agencies in their service area.  

A recent OCTA customer satisfaction survey showed 88% of those who use ACCESS are satisfied with the service, with the majority of users highly satisfied. A total of 58,000 people are certified as eligible to use ACCESS service.

A person is eligible for ACCESS service if they are unable to board or exit a fixed-route bus, get to or from a bus stop due to physical or environmental barriers, or do not understand how to ride the bus. Eligibility is based on a person's functional abilities and limitations due to a disability, not a specific diagnosis or disability. OCTA has a formal certification process used to determine if a rider is eligible for ACCESS.

View comments or post a comment on this story. (0 Comments)

More News

Fed judge orders MARTA to court over paratransit service

Ordered to appear over allegations it's violating a court order, which, among other stipulations, requires MARTA to strive for an on-time performance rate of 100%.

MBTA urged to explore cost saving actions for paratransit

Possible changes presented by MASSDOT's deputy administrator included raising fares to the maximum allowed by ADA and reducing some of The Ride’s overhead costs by partnering with taxis or other transportation companies.

MARTA to privatize paratransit operations, maintenance

MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied

Texas paratransit agency lays off 59 as company loses state contract

The State of Texas Health and Human Services Commission canceled its three-year contract with TAPS Thursday morning, stating the transit company would no longer provide services for their Medicaid Non-Emergency Medical Transportation riders.

Mobility Ventures names new VP, Government & Commercial Fleet Sales

Bill Gibson brings to Mobility Ventures more than 40 years of sales and marketing experience with an extensive, proven background in automotive fleet management operations.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close