Accessibility

79% surveyed would recommend NJ Transit

Posted on April 9, 2013

Nearly four in five customers said they would recommend New Jersey Transit (NJ Transit) to a friend or relative in the agency’s latest customer satisfaction survey. The results mark a new high for the statewide public transit agency. 

The third quarter FY13 survey was conducted online between February 4 and 25. The survey asked bus, rail, light rail and Access Link paratransit customers to rate NJ Transit on a scale of 0 to 10. Customers also considered 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience using NJ Transit.

In addition, customers were asked to identify the most important aspects of NJ Transit service among the items they rated.

“Through this survey data and the agency’s quarterly ‘We Are Listening’ customer forums, NJ Transit has effectively improved its operations, resulting in a 23 percent increase in customer satisfaction and further protections for New Jersey taxpayers,” said NJ Transit’s Board Chairman and NJ Department of Transportation Commissioner James Simpson.

Of the approximately 415,500 customers who used NJ Transit service on a typical weekday in the third quarter of FY13, the agency received more than 14,000 responses to the online; the highest response rate in a year.

Regarding customer loyalty, 79% of the customers surveyed said they would recommend NJ Transit to a friend, relative or neighbor — up from 67% from the baseline rating. NJ Transit established the baseline with the first customer survey conducted in advance of the launch of Scorecard last year.

View comments or post a comment on this story. (0 Comments)

More News

WMATA taps taxi companies for subsidized Md. paratransit services

The decision was a win for disability rights activists who pressed WMATA officials to avoid companies such as Uber, because they lack vehicles with wheelchair-ramps and have been sued for alleged violations of the Americans with Disabilities Act.

Capital Metro steps up to rescue those impacted by Hurricane Harvey

The agency was able to send five vehicles for the transport of 10 wheelchair passengers from a medical facility in Corpus Christi, Texas to a shelter in San Antonio. They are also offering free passes and travel training to those people that are in shelters in Austin.

Transdev contracted for Denver paratransit system

Transdev operations are scheduled to begin Oct. 1 for the Access-a-Ride program, serving Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, and Jefferson counties in the Denver Metro region.

Car commuters dwarf public transit riders in job access

According to a study, low-income workers who commuted by car had 30 times the access to jobs than those who took public transit. The advent of ridesharing and bikesharing could close the gap.

Mich.'s Blue Water Area Transit adds Q'Straint Quantum securement system

Wheelchair-using passengers simply push a button to engage the system’s automatic locking sequence. Quantum’s arms move into position and secure the passenger’s mobility device by gripping its wheels. The system continues to adjust its grip as needed during the bus ride.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close