Accessibility

National Express wins APTA safety award

Posted on May 13, 2013

National Express employees in Westmoreland, Pa., have been awarded the prestigious Certificate of Merit for Safety by The American Public Transportation Association (APTA).

As part of the Safety & Security Excellence Awards, the goal is to "recognize APTA bus transportation systems that have implemented programs or projects that have achieved documented success in addressing specific safety or security program areas."

National Express was the only private company to receive this year's award and was recognized at the APTA Bus & Paratransit Conference in May. APTA recognized the company for their commitment to safety and for the implementation of the Smith System to improve upon the quality of their overall safety action plan.

National Express Westmoreland employees set an aggressive accident reduction goal as part of their safety action plan to reduce losses, provide safer service, and reduce near misses. The staff immediately set an aggressive goal as part of their safety action plan to reduce safety complaints and accidents (typically related to "at risk driving") in the final six months of 2011 by 25% as compared to 2010 and to further reduce those accident frequency numbers by an additional 20% in 2012 as compared to the results of 2011.

To achieve these results would require teaching behavioral based no-risk safety concepts and retraining operators in our customized Smith System defensive driving program, field-coaching operators, and improving the effectiveness of our bus operator new-hire training program. Westmoreland County Transit's and National Express' ambitious goals for increased ridership made these safety goals potentially even more challenging.

Within two months of the initial application of the Smith System training with existing operators, employees experience less frequent preventable collisions and safety complaints and fewer complaints from passengers regarding bus safety concerns. Positive comments from customers increased, many recognizing operators for their worthy driving skills. Commendations, rather than complaints, were on the rise. In addition, the reduction of preventable accidents led to a decrease in bus repairs due to collisions.

Tom Greufe, VP, Safety at National Express, wants to expand the successes at Westmoreland throughout other transit locations in North America. "With minimal investment the results were well worth the time to implement this program," Greufe said.


View comments or post a comment on this story. (0 Comments)

More News

Robotics project aims to aid visually impaired navigate cities

Carnegie Mellon University’s Robotics Institute is aiming to incorporate robots, smartphones, mobile applications and crowd-sourced information into a system that can help blind people navigate complicated and unfamiliar urban environments, such as transit stations.

Honolulu's Handi Van chief replaced amid service issues

Last fall, complaints about busy reservation lines and late van pick-ups spiked when a new reservation system began operation.

For disabled students, UW campus accessibility falls short

Karen Brown, a disabled 63-year-old returning student who suffers from lupus, said she must suffer through all types of weather to get to campus via public transportation because she cannot afford the high price of accessible parking spaces on campus.

Paratransit best practices often not implemented, fed report says

There have been great gains in best practices in the areas of eligibility, telephone hold time, on-time performance, no-show policies, and origin-to-destination service, but they are often not implemented, according to the newly released National Council on Disability report.

 

Mobility Ventures donates wheelchair-accessible MV-1 to Fort Worth charity

The event, held in conjunction with APTA's 2015 Bus & Paratransit Conference, recognized Catholic Charities Fort Worth for its dedication to providing service to those in need, according to the company. 

See More News

Post a Comment

Post Comment

Comments (0)



More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close