Accessibility

Fla. paratransit system adds IVR system

Posted on July 28, 2014

Courtesy PBC.Gov
Courtesy PBC.Gov
Fla.’s Palm Tran Connection, the paratransit division of Palm Beach County’s public transportation system, implemented a new, upgraded phone system that enables users to access automated information regarding their door-to-door transportation service 24 hours a day without speaking to a live agent.

Features of the new interactive voice response system include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.

Another important feature for customers is the ability to call the automated customer service line 24 hours a day to confirm or cancel trips without speaking to a representative. Customers also have the option of providing an email address to receive an automated email each evening that lists the next day's trips.

These capabilities will reduce the number of no-shows, missed trips, and same-day or late cancellations for Connection vehicles. They will also reduce the number of incoming calls to Connection, in turn shortening on-hold wait times for customers. Connection's call center handles on average 15,000 calls per week.

View comments or post a comment on this story. (0 Comments)

More News

Harsco's rail division captures new rail grinder sales

The latest configurations include Harsco’s Jupiter II Control System; a laser profile measurement system that provides accurate and reliable measurement of rail profiles in real time.

Smaller TNCs struggle to fill accessibility gap after Uber, Lyft leave

The large TNCs departed in May after a proposition failed to pass that would have replaced a city ordinance that requires drivers to undergo mandatory fingerprint-based background checks.

Healthcare tech co. partners with Lyft to provide rides to surgery, rehab

PeerWell will now include transportation scheduling at select hospitals across the country.

Transdev to provide paratransit ops for Atlanta senior, youth program

Will be responsible for all aspects of paratransit operations and maintenance for Fulton County Department of Aging and Youth Services, including reservation management, scheduling and dispatch, and maintaining the 51-vehicle fleet

Amid FBI probe, Santa Clara VTA names new paratransit provider

The contract with MV Transportation will last for five months with the option to extend.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close