Accessibility

Fla. paratransit system adds IVR system

Posted on July 28, 2014

Courtesy PBC.Gov
Courtesy PBC.Gov
Fla.’s Palm Tran Connection, the paratransit division of Palm Beach County’s public transportation system, implemented a new, upgraded phone system that enables users to access automated information regarding their door-to-door transportation service 24 hours a day without speaking to a live agent.

Features of the new interactive voice response system include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.

Another important feature for customers is the ability to call the automated customer service line 24 hours a day to confirm or cancel trips without speaking to a representative. Customers also have the option of providing an email address to receive an automated email each evening that lists the next day's trips.

These capabilities will reduce the number of no-shows, missed trips, and same-day or late cancellations for Connection vehicles. They will also reduce the number of incoming calls to Connection, in turn shortening on-hold wait times for customers. Connection's call center handles on average 15,000 calls per week.

View comments or post a comment on this story. (0 Comments)

More News

U. of Minn. measures effects of congestion on access to jobs by car

Los Angeles is the top Metro area for loss in job accessibility due to congestion.

Space Coast community event to feature Q'Straint's Quantum system

The system is designed to ensure new levels of rider independence, safety, and dignity.

First Transit launches on-demand transportation pilot in Calif.

Residents of the Far Northern Regional Center, which specializes in adults with developmental disabilities, can book for a ride online or by contacting a call center.

La.'s CATS taps MV Transportation to provide paratransit services

As part of MV's rollout, the company will implement a driver hiring and training program and a rigorous safety program.

Ford launches on-demand NEMT service pilot

GoRide enables health systems to easily schedule and book transportation for their patients, ensuring they safely arrive to their medical appointments on time and then get back to the comfort of their own homes or residence facilities.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close