Accessibility

Maryland Transit sued by paratransit riders over accessibility, reliability

Posted on April 27, 2015

BALTIMORE — A class-action lawsuit has been filed against the Maryland Transit Administration on behalf of thousands of riders with disabilities, alleging the agency's paratransit service is unreliable and inaccessible, reported The Baltimore Sun.

Service users are routinely picked up and dropped off late for critical medical appointments, and are often put on hold for long periods of time by MTA's Mobility/Paratransit Service, the lawsuit says, according to the report.

The attorneys cited an FTA report released last month that cited dozens of similar administrative and operational "deficiencies" it found with the MTA's Mobility service, including during one sample week which found Mobility users were dropped off late for appointments nearly 30 percent of the time, The Baltimore Sun reported.

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