ATLANTA — The Metropolitan Atlanta Rapid Transit Authority’s (MARTA) board voted to privatize the operation and maintenance of its paratransit fleet, The Atlanta Journal-Constitution reported.
MARTA officials said that the aim of outsourcing is to save money, increase efficiency and improve on-time performance rates. The agency’s paratransit on-time performance had dipped to 81% in fiscal year 2015, prompting numerous complaints from riders and putting the transit agency in jeopardy of violating a federal law that protects access to services for persons with disabilities.
MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied. For the full story, click here.