METRO Magazine Logo
MenuMENU
SearchSEARCH

Uber launches wheelchair accessible service in D.C., after years of criticism

Instead of owning the wheelchair accessible vans, the ride-hailing app will access the vehicles already in circulation, driven by licensed Washington cab drivers.

December 14, 2015
Uber launches wheelchair accessible service in D.C., after years of criticism

 

2 min to read


WASHINGTON, D.C. — After years of criticism (see release below) alleging it failed to serve people with disabilities, Uber is launching wheelchair-accessible van (WAV) service in Washington — three weeks before a deadline to submit to the D.C. Council its plan for expanding accessible transportation in the District, WAMU reported.

Rebuffed by taxi companies for months, Uber reached agreements with individual D.C. cabbies who rent WAVs to dispatch the rides through its Uber Taxi platform, the report said.

Instead of owning the WAVs, the ride-hailing app will access the vans with wheelchair-ramps already in circulation, driven by licensed Washington cab drivers, according to WAMU.

For the full story, click here.

United Spinal Calls Uber's New D.C. Wheelchair Taxi Initiative "Inadequate and Unsustainable"

Ad Loading...

United Spinal Association, today denounced Uber's new Washington, D.C. TAXI 'WHEELCHAIR' option that enables riders to request a wheelchair accessible taxi on-demand as "inadequate and unsustainable."

"There are two reasons why this is not an adequate solution; current demand for accessible taxi service in the District far exceeds supply and Uber is actively weakening the taxi industry — the wheelchair option source providing the few accessible vehicles available in DC," said Carol Tyson, Director of Disability Policy at United Spinal Association.

James Weisman, president/CEO of United Spinal Association, who helped draft significant portions of the Americans With Disabilities Act added, "Partnering with a diminishing taxi industry that Uber is actively seeking to undermine and force out of business, is not a sustainable solution."

United Spinal is the largest national disability-led nonprofit organization serving and representing the interests of more than a million Americans living with spinal cord injuries and disorders.

Tyson explained partnering with taxis does not increase access for the community and is not a long term solution. District's taxi drivers have seen a significant reduction in revenue as a result of Uber's presence in the market.

"Many of the District's accessible taxis sit on lots, while existing taxi drivers struggle to make a living wage," said Tyson.


More New Mobility

Luminator Charts a New Digital Path
Technologyby Alex RomanSeptember 14, 2026

From Hardware to Digital Partner: Luminator Charts Its Next Chapter

CEO Magnus Friberg discusses Luminator’s shift toward becoming a digital partner, the growing importance of software and interoperability, and how AI can help agencies improve operations and passenger experience.

Read More →
Rendering of an Alstom train in a VIA Rail Station
Technologyby Alex RomanSeptember 10, 2026

Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More

In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.

Read More →
A CharterUP branded Holon AV.
Technologyby Alex RomanAugust 28, 2026

CharterUP’s Armir Harris on Technology, AI, and the Future of Group Mobility

In a recent episode of METROspectives, CharterUP Founder/CEO Armir Harris discussed the company’s evolution from an online charter bus marketplace into a technology platform supporting public- and private-sector mobility and much more.

Read More →
Ad Loading...
The Future Hits the Road
Technologyby Alex RomanAugust 17, 2026

Jacksonville’s NAVI Project Charts a New Course for Autonomous Public Transportation

Through its NAVI program, JTA is showing how autonomous vehicles, intelligent infrastructure, and coordinated operations can work together to deliver everyday public transportation.

Read More →
Luminator software product example
Technologyby Staff and News ReportsAugust 14, 2026

Biz Briefs: Luminator Marks Milestone and More

From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.

Read More →
An LA Metro bus and railcar.
New Mobilityby Alex RomanAugust 7, 2026

New Tricks for Old Bureaucracies: Joshua Schank on Making Transit Innovation Stick

Former LA Metro Chief Innovation Officer Joshua Schank discusses why good ideas aren't enough, how transit agencies can overcome resistance to change, and why today's challenges demand more innovation.

Read More →
Ad Loading...
Innovative Solutions Awards: DART, Kuba Pay Launch Next-Gen Fare Payment
Technologyby Alex RomanAugust 5, 2026

How DART's GoPass Is Redefining Regional Mobility

Serving 14 transit agencies, GoPass simplifies multimodal travel by allowing riders to plan, pay for, and manage an entire trip through one app.

Read More →
An OCTA ZEB.
Technologyby Alex RomanJuly 31, 2026

Biz Briefs: OCTA Taps Clean Energy for Hydrogen Station, Stadler to Supply Via Rail Vehicles, and More

From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.

Read More →
A CharterUP branded Holon AV.
New Mobilityby Alex RomanJuly 31, 2026

CharterUP Expands Into New Mobility and Autonomous Transportation

Vice President of New Mobility Stephen Joos discusses how CharterUP is leveraging its nationwide transportation network, technology platform, and autonomous vehicle partnerships to expand into workforce mobility, campus shuttles, and transit solutions.

Read More →
Ad Loading...
Driving Change: Award Winners Redefine Industry Standards
Technologyby Staff and News ReportsJuly 29, 2026

METRO Magazine Announces 2026 Innovative Solutions Awards Winners

Projects Recognized for Advancing Mobility Through Technology, Accessibility, Workforce Innovation, and Operational Excellence

Read More →