Accessibility

D.C. Metro investigation focuses on falsification of on-time paratransit performance

Posted on November 28, 2017

According to the synopsis of the report, 115,681 “late” arrival times were retroactively changed to be “on time” over a period dating to June 2009.
Larry Levine
According to the synopsis of the report, 115,681 “late” arrival times were retroactively changed to be “on time” over a period dating to June 2009.
Larry Levine

WASHINGTON, D.C. — The Washington Post reports that Metro’s Office of Inspector General (OIG) reopened an investigation into whether a MetroAccess contractor manipulated tens of thousands of trip records to make late arrivals appear on-time, masking performance lapses for the paratransit service.

The issue came to light in a previous OIG investigation, which found more than 100,000 MetroAccess arrival times had been modified in a computer system — and suggested the changes had been made with the knowledge of management. Contractors must pay Metro a penalty if they fail to meet certain bench marks, such as on-time performance.

According to the synopsis of the report, 115,681 “late” arrival times were retroactively changed to be “on time” over a period dating to June 2009. For the full story, click here.

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