Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.
With bus travel, the primary impression of a trip is typically related to driver performance. Having a good attitude and sharing information on board are some of the best ways to build positive passenger relationships.
Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!
View the latest eNews
Express Tuesday | Express Thursday | University Transit
Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines
More white papers
The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue
Copyright © 2013 Metro Magazine. All Rights Reserved.