Articles Tagged With: customer-service
1-5 of 5

June 2014

How to Improve Motorcoach Customer Satisfaction

As competition gets tougher, many motorcoach operators are exploring ways to both maintain and grow their customer bases, including taking action on items mentioned in customer surveys and diversifying both their business models and fleets to be able to move into niche markets.

April 2014

Assisting and Securing Passengers with Disabilities

Key guidelines to follow include not making assumptions about your customer’s intellectual or physical capabilities.

August 2013

Enhancing Paratransit Operator Customer Service Skills

Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.

August 2012

Paratransit Survey: Customer Service a Growing Concern

Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

December 2008

Over the Road: Searching for Good Customer Service

With bus travel, the primary impression of a trip is typically related to driver performance. Having a good attitude and sharing information on board are some of the best ways to build positive passenger relationships.

E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

More white papers


DIGITAL EDITION

The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue