Operators discuss how they are adapting to evolving equipment, tighter competition and different customer needs and weigh in on proposed safety regulations.

Louis Maiello, former director of training, New York City Transit Bus & Safety Division, 2003 NTI Fellow and current Transit Training Specialist at FAAC Inc., was a featured speaker at BusCon. Here he discusses elements from his presentation "Advanced Performance Driver Training" and key steps for "producing a world-class operator."

The key to successful risk management for a motorcoach operation is to develop a trip Risk Analysis Rating System, involving reservations, operations, dispatch, maintenance, safety and management staff.

Spending 34 years in the motorcoach industry as an operator can give you some perspective; it gave Ft. Washington, Md.-based ProTran LLC’s Irving Harris the inside track on knowing what is most important.