Articles Tagged With: improvements
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August 2012

Paratransit Survey: Customer Service a Growing Concern

Survey showed demand down slightly from last year, but still high, with nearly two-thirds seeing an increase. More operators reported customer expectations and behavior as hurdles to providing good service. Scheduling software comes in handy and travel training saw a slight bump.

June 2012

Five Questions: IndyGo President/CEO Michael Terry

IndyGo president/CEO joined the agency in August 2003 as director, business development, responsible for marketing, communications, government and community relations, and planning and growth strategies.

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White Papers

Hazard Analysis: The Practice of Using Cell Phones While Operating a Transit Vehicle Examining system safety principles, available information in the public domain, recent transit incidents and policies.

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