While saving money is the primary driver, agency efforts are resulting in providing communities with better, more customer-focused services.

Cited as the top challenge experienced by one-fifth of participating operators. Coming in second was land use coordination, at 17%, down by slightly more than 10% from last year, when it was listed as the top challenge.

After a senator’s proposal resulted in an exemption granted to a Seattle transit agency to provide transportation to sporting events, many in the motorcoach industry are concerned for the Rule’s future and defend its importance.