Articles Tagged With: luther-diggs
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January 2012

SEPTA delves into drivers’ past to improve customer service

To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed up with Philadelphia's Red Kite Project LLC to create a unique training program that focuses on the life experiences of the drivers.

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White Papers

Hazard Analysis: The Practice of Using Cell Phones While Operating a Transit Vehicle Examining system safety principles, available information in the public domain, recent transit incidents and policies.

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Metro Magazine - May 2012

METRO Magazine
Here are the Highlight:
  • Long Beach Transit Adds CNG
  • Bus Maintenance Survey
  • 6 Tips for Diversifying Offerings
    And much more…
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