METRO’s annual Bus Maintenance Survey sees a growth in workforce issues compared to the first three installments, while more than 60% of the agencies who responded say they are buying more parts because they have to hold onto buses longer.
Operators can help make the streets safe for all by being more aware of pedestrians and proceeding with caution.
The campaign includes brochures and posters on buses and trains, as well as training programs for employees to identify and help potential victims.
METRO’s third annual survey finds that despite the growth in problems and lack of training, many agencies are not exploring a switch to all-electrical components. Revamped for 2013, the survey also includes information on fleet size and propulsion most often maintained, as well as amount of training and sources used to deliver that much needed education.
While accidents continue to occur because a driver was tired or fell asleep, many in the industry believe revamping federal hours of service regulations is not the answer. An operator’s best course of action is to properly train drivers and manage risks when scheduling trips. Even then, however, the onus remains on the driver to rest.
Using grant money from the Department of Homeland Security (DHS), MBTA will convert the Oak Street railway into a “mock” train station to carry out drills, which will also be accessible to emergency responders from all surrounding cities and towns.
To improve customer service as well as decrease confrontations with passengers and driver assaults, the Southeastern Pennsylvania Transportation Authority (SEPTA) teamed up with Philadelphia's Red Kite Project LLC to create a unique training program that focuses on the life experiences of the drivers.
Monroe, Mich.-based Lake Erie Transit (LET) rolled out a "buddy system" in October to help seniors and new riders acclimate to using the transit system. The program is similar to travel training, but with more personal service, Mark Jagodzinski, LET's GM, said.
Terry Moakley is past-president of the Association of Travel Instruction, www.travelinstruction.org. He is also a member of the United Spinal Association’s board of directors and currently chairs its VetsFirst Committee.
The company is adapting to become a one-stop shop of supply-chain solutions and training tools as the relationship between transit operators and vehicle manufacturer becomes more interactive.
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