News and stories by Louie Maiello

Louie Maiello

Director, Training Services, Transit Training Solutions (TTS).

Louie is the former director of training for the New York City Transit Dept. of Buses Safety & Training Division and 2003 NTI Fellow. Currently, he is Director, Training Services, Transit Training Solutions (TTS)..

Tips for Improving the Bus Boarding, Alighting Process

Tips for Improving the Bus Boarding, Alighting Process

September 13, 2018

The servicing of several types of bus stops, in particular their locations, presents unique challenges involving the safe boarding and alighting process of customers.

Training Bus Documentation…Just the Facts, Please!

Training Bus Documentation…Just the Facts, Please!

February 6, 2018

I will be touching on the importance of proper documentation with regard to the basic skills performance of the student bus operator on the training bus.

How Training Bus Instructors Can Improve Time Management During Skill Development

How Training Bus Instructors Can Improve Time Management During Skill Development

May 24, 2017

As training bus instructors, have you ever found yourself nearing the end of your training day and realized you may not have ample time left to cover all basic skill development tasks scheduled for that day?

Training Bus Skill Development...Lengthy, Costly, and Risky

Training Bus Skill Development...Lengthy, Costly, and Risky

February 8, 2017

A well thought out flow of what curriculum should be introduced, as well as its level of difficulty for each day, will easily begin to determine those students that are standing out from their peers as either progressing favorably or lagging behind the other training bus students.

Tips for Training Bus Instructors and Remembering an Old Friend

Tips for Training Bus Instructors and Remembering an Old Friend

November 16, 2016

Soon after reaching my 20th year in the transit industry, back in 1993, after a draining day of addressing routine bus issues, I would cross paths with another employee, who I always remember, seemed to be quietly “doing his own little daily gig.”

Bus Collisions  and the Fully-Equipped 'Medicine Cabinet'

Bus Collisions and the Fully-Equipped 'Medicine Cabinet'

September 16, 2016

Diagnose, Prescribe & Follow-Up, are the usual doctor’s actions that are utilized when visiting the doctor’s office for whatever is ailing us. This formula should also apply within your training department with regard to the ailment of Bus Collisions.

Many Voices, One Goal for Bus and Pedestrian Safety

Many Voices, One Goal for Bus and Pedestrian Safety

July 12, 2016

I recently attended, and had the opportunity to be part of a panel of speakers, at the NYC MTA Bus Safety Symposium. A variety of topics were discussed regarding bus and pedestrian safety issues. What was obvious is we all have a common goal to provide the safest transit systems possible, in spite of the possibility of increasing bus/pedestrian and bus/cyclist collisions.

Still Blaming Bus-Pedestrian Contact On the A-Pillar/Mirror Design?

Still Blaming Bus-Pedestrian Contact On the A-Pillar/Mirror Design?

June 1, 2016

I have had it with the never-ending meeting of the minds on the predominant causes of left-turn bus-pedestrian collisions. This whole issue is getting obscured with presentations that slice and dice every possible cause of these incidents into a collection of symbols, numbers and formulas. Please stop.

Training Bus Chatter: Keep it Performance Focused with New Candidates

Training Bus Chatter: Keep it Performance Focused with New Candidates

April 6, 2016

As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.

The Fixed-Post Bus Dispatcher...A Disappearing Act

The Fixed-Post Bus Dispatcher...A Disappearing Act

February 2, 2016

When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?

Key Steps to Managing Left-Turning Buses and Pedestrian Safety

Key Steps to Managing Left-Turning Buses and Pedestrian Safety

November 23, 2015

Bus operators are not blindfolded. Operators are trained and required to identify potential hazards, based on their forward planning skills. With regard to left turns, these so called “blind spots” are really areas behind the left A-pillar/mirror that are “temporarily” obstructed to the operator, not blind to the operator. The key here is for the operators to utilize their observation and forward planning skills to minimize the time that their vision is temporarily obstructed. The pedestrian that regrettably becomes a victim of bus contact should be in the clear view of the operator long before arriving at the location where the contact occurred. Pedestrians are not “coming out of nowhere!"

Keeping Old School Practices in New Bus Operating Training

Keeping Old School Practices in New Bus Operating Training

September 21, 2015

Today I’d like to mention a few effective policies that were routinely utilized in the past, which were (and for the few agencies that still practice them) very effective in producing safe bus operators, including covering your right, terminal checks and company vehicles.

Bus Simulator Training: How to Get It Right!

Bus Simulator Training: How to Get It Right!

July 27, 2015

It’s no secret that I am a firm believer in bus simulator training. I enjoyed the benefits of utilizing simulators as a supplemental training tool during my days at New York City Transit. The simulators helped us produce outstanding results by targeting specific outcomes. If your simulator training is not producing what you expected it to deliver, the answer is plain and simple: something is wrong!

Creating Standards in Bus Operations

Creating Standards in Bus Operations

April 29, 2015

Those of you who take a few minutes each month to follow my blogs, or have attended one of my past presentations at transit events, first let me thank you. These blogs and presentations, in combination, have been promoting surface transit standards in a form of a standardized curriculum for over 10 years now. I ask you, are we not long overdue in getting transit specific standards a done deal? By the time of this posting, I would have again stood before a group of transit professionals at a recently attended transit function in Orlando, Fla., speaking on this exact topic.

Final Day Bus Operator Candidate Qualification and Its Difficulty Level

Final Day Bus Operator Candidate Qualification and Its Difficulty Level

April 6, 2015

A final day should mean exactly that, the end — no more — learning opportunities that had been available no longer exist. The clock has run out. Hopefully, there is a final day designated for trainees at your agency, a time where you draw the line and make a decision, because, as we all know, not everyone can operate a bus. For the trainee, the final day is the most pressure-packed day they will spend on the training bus. Any student entering their final day should be well-prepared and fully aware of what they are faced with, as all of the requirements should have been clearly covered as part of their first day orientation. Remember, no surprises!

Caution When Passing Other Buses In 'The Zone'

Caution When Passing Other Buses In 'The Zone'

March 9, 2015

I recently had the opportunity to view a video that captured what could have been a fatal pedestrian knockdown if contact had occurred. A bus overtaking another bus positioned in the bus stop zone occurs routinely and usually without incident, but if not performed correctly, this type of situation can end with catastrophic results.

Simple, Effective Measures to Reduce Bus Collisions at Your Agency

Simple, Effective Measures to Reduce Bus Collisions at Your Agency

February 4, 2015

Are you getting frustrated because — in spite of what you’re doing — collisions are not dropping at your agency? With just a few tweaks, you can make a difference. If you are a chief training officer, training director, instructor or equivalent at your agency, then this message is for you.

When Does Technology on Buses Become the Problem?

When Does Technology on Buses Become the Problem?

January 5, 2015

Technology was not in my vocabulary as a kid, but now it's at the front of the line. I’m not saying I’m against it, but could we step back a moment and catch our breath when it comes to technology and bus operations? It seems what used to be a fairly unobstructed view of the road ahead, and to the sides of the bus using simple dashboards and adequately sized mirrors, now appears to resemble a cockpit of the world’s most sophisticated aircraft.

Deprogramming the New Hire Candidate

Deprogramming the New Hire Candidate

October 23, 2014

Well, another BusCon has come and gone and this year’s gathering was again the place to be. The abundant networking opportunities, the various presentation topics and the industry’s latest offerings made it a win — for all! I would like to thank all of you that were part of the standing room only audience that attended the session given by my colleague Steve Mentzer and I, representing L-3.

Learn how to create a comprehensive driver training program

Learn how to create a comprehensive driver training program

September 3, 2014

This year I’ve been given the opportunity to present a session with my colleague, Steve Mentzer. Our session will take place on Tuesday morning, Sept. 14 at 8:30 a.m. and is entitled: “Creating a Driver Training Program from Start to Finish.” This discussion will appeal to those of you seeking to create an end-to-end driver training program utilizing an array of resources to bridge all learning modalities.

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