Performance management and the role of the simulator instructor

January 6, 2012
From the 'Bus Barn' this month arises two very important concerns regarding the use of bus simulator supplemental training: performance management and speed control. During the past year, I had the pleasure of visiting and conducting several train the trainer sessions at transit agencies in North America and Canada. I was pleased to see the passion among the trainers, as this is a necessary ingredient.

Customer service, but not at the expense of safety

November 4, 2011
'Driver, can you drive faster?' 'Why are you driving so slowly?' 'The traffic signal is green, why are you staying in this bus stop?' Have you ever made any of these statements to a bus operator? Although to some it's hard to believe, bus operators have a schedule that they must safely adhere to, to the best of their ability.
September 30, 2011

'Missing the Boat' With Your Transit Simulator?

Simulator training within the 'transit industry' is unique in its application as an affordable and necessary option. Those of you who feel that teaching bus operator basic skills on a simulator cannot be done are missing the boat! You are short-changing yourself and your operators. I firmly believe that basic skill development is its primary function and the most effective way to utilize your simulator when dealing with new hires.
August 4, 2011

Making the most of a training bus opportunity

During these tough economic times there may be a friend or loved one you know who is waiting to be called to begin a career in transit, perhaps as a bus operator. To make the best of that opportunity, I will provide some information to share with them.
July 11, 2011

Bus operators and cyclists, keeping an eye on each other

Several months ago I was asked to provide my opinion regarding the use of the horn by bus operators around bicyclists. Some advocate groups were concerned that more can be done with bus operators with regard to bicycle safety training. Some were of the opinion that the use of the horn is perceived by bike riders as an unfriendly gesture and it is a signal from the bus operator to “get out of my way”.
May 6, 2011

Raising the bar with bus simulation training

Readers most likely are not familiar with my past work with driver training simulation, so I want to devote this month's space to a brief description of what I discovered working with this technology and what it enabled me to do within the training department I was affiliated with.
April 1, 2011

How to improve bus operator reaction time

A discussion about bus operator reaction time will no doubt bring many different opinions on its definition. There are formulas to come up with reaction time and, maybe I'm the lone wolf on this subject, but breaking down the science of reaction time for bus operators is something I did not spend much time doing. Allow me to share with you something that I feel is of greater importance, the "Adverse Reaction Tip Off!"
March 4, 2011

Bus operations: A 'cradle to grave' philosophy

With regard to bus operations, a "cradle to grave" philosophy between employer and employee requires a hands-on approach by the training department, not simply at the hiring stage, but throughout the career of the operator.
February 3, 2011

Putting bus mirror misconceptions to rest

Any way you want to label them, bus "convex" and "real view" mirror discussions generate as much passion as who was the better centerfielder in New York: Mantle, Mays or DiMaggio. Let's put a few misconceptions about these mirrors to rest and get the best use out of them.
January 6, 2011

Sharing information for the good of safe operations

I have taken much pleasure during my 33 years in transit to see the unselfish sharing among transit training professionals. There are many opportunities each year to be part of this information sharing/gathering. You can start by researching the various industry conferences, workshops, etc. — a couple of great ones are listed below — and attending them.

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