OCTA CEO: Maintaining customer service as paratransit grows

February 1, 2012
A decade ago, OCTA’s paratransit ACCESS Service was growing at a rate twice that of the fixed-route service. Managing that increased demand and the spiraling cost of added usage has been a necessity to ensure the long-term financial sustainability of our entire transit system. However, managing that growth did not come at a cost to customer satisfaction.

Making mass transit accessible to the masses

January 18, 2012
When the Southeastern Pennsylvania Transportation Authority opens its Accessible Travel Center in February, it will mark more than the unveiling of another facility — the authority will celebrate helping people with disabilities experience the freedom of traveling on public transportation independently.
December 28, 2011

OCTA CEO: Looking ahead to the New Year

The agency is gearing up for a busy year, pushing to deliver projects, create and sustain jobs and advocate for legislation that will provide sustainable transportation funding.
December 14, 2011

Make the season for giving last all year long

During the holiday season, many companies participate in activities to give back to those in need. At Southeastern Pennsylvania Transportation Authority, community involvement is part of the culture.
December 7, 2011

The Politics of Transit

Once again voters across America have expressed their support for public transit. This past November, approximately 80% of the transit initiatives on ballots across the country passed. The results were impressive by any measure, spread among large urban areas like Cincinnati and Seattle as well as smaller communities like Durham, N.C. and Vancouver, Wash. And, what is most impressive is this happened during what everyone agrees is still one of the most economically-challenging and uncertain time
December 1, 2011

Miracle on 34th Street

If you ever had the opportunity to be in Manhattan and attempt to navigate across 34th Street, especially during this time of year, you know it would take a miracle to accomplish in a reasonable amount of time. Normally, it is a very congested area, but during this time of year, it becomes a parking lot.
November 30, 2011

OCTA CEO: Employee development essential in challenging times

This month, to commemorate Veterans Day, OCTA hosted a ceremony honoring our employees who have spent time in the military. Honoring and recognizing our employees, both veterans and others, shouldn’t just happen once a year. We must take an active role in developing and retaining our workforce.
November 16, 2011

The commute gets cultured

The average daily rail commute can be quite mundane — wait at the station, get on the train and read, catch up on work or nap. Recently, though, Southeastern Pennsylvania Transportation Authority partnered with local music organizations to add a little culture to the regular rail routine.
October 28, 2011

Training is for the dogs

For more than 15 years, OCTA has organized an annual training day for service animals and their handlers, allowing them the chance to ride the bus in a controlled environment. This year’s training took place on a recent Saturday at a nearby theme park and provided an opportunity for the animals to become acclimated to situations that are often crowded, loud and unfamiliar.
October 19, 2011

One for the rail fans

For the second consecutive year, the Southeastern Pennsylvania Transportation Authority paid tribute to the passion of its rail fans by inviting them to attend its recent annual Rail Rodeo competition. Rodeo lottery winners were also given the opportunity to ride the newest addition to SEPTA’s rail fleet — the Silverliner V — and “talk shop” with SEPTA maintenance staff.

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