Passenger Etiquette: Taking Rudeness Out of the Ride

December 14, 2015

We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.

Cost-Effective Ways to Develop More Resilient Transit Employees

November 18, 2015

There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the transportation industry billions of dollars. But the inoculation may be closer than you think. Employee engagement is the best immunization for what’s ailing the industry.

October 23, 2015

Video Surveillance Technology: Utilizing Data to Advance Transit Safety

Video surveillance technology is a vital component to transit and rail operations as agencies recognize the value such solutions offer. A comprehensive system does more than deliver high quality video and audio recordings. Supporting data and software tools increase the efficiency of agencies’ video management operations, substantiate liability claims and investigations, and promote safety for both passengers and operators alike.

October 21, 2015

How Transit Was Key to Moving the Masses During Papal Visit

In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.

October 19, 2015

Digital Engagement: The New Journey for Transit Agencies

A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.). 

September 23, 2015

A (Ticket) Leap of Faith for Papal Rail Passes

Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.

August 26, 2015

The Fight to Reduce Bus Operator Assaults

Transit authority operators nationwide have been victims of sometimes brutally violent acts, but in Philadelphia, the Southeastern Pennsylvania Transportation Authority has had a decrease in bus operator assaults by almost 60% since 2011. How did they do that?

August 19, 2015

How to Reduce Copper Theft and Incidents on Rail Lines

The cost of copper was around $2.50 a pound in mid-June. While that might not sound like a lot of money, when you have hundreds of feet of copper wire, you’re talking about thousands of dollars or more. Transit systems, which utilize copper in wiring, are the latest target for thieves looking to make some easy cash.

July 22, 2015

Challenges of Positive Train Control Implementation

While PTC may have just recently entered the consciousness of the public at-large, it has been an issue for freight and commuter rail systems since Congress passed the Rail Safety Improvement Act (RSIA) (P.L. 110-432) in 2008 following the collision between a Metrolink commuter train and a Union Pacific freight train in Los Angeles. Since that time, rail organizations have been working toward meeting the federally-mandated PTC implementation deadline of December 31, 2015. With less than six months to go, several commuter rail systems have said that, not only will they not meet the deadline, they will need several more years before having full PTC implementation on their trains.

June 30, 2015

Technology and the Transformation of Urban Transportation: 2015 U.S. Conference of Mayors

Disruptive technologies and the new era of information sharing are helping to evolve and advance public transportation in our nation’s greatest cities. Nearly 300 mayors and government officials convened in San Francisco June 19-22 for the U.S. Conference of Mayors’ 83rd Annual Meeting, featuring remarks from President Obama and former U.S. Secretary of State and Democratic presidential candidate Hillary Clinton.  I was invited to speak  in front of these influential government leaders to discuss “Technology and the Transformation of Urban Transportation.” This article will give readers an inside look at the conversation.

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