Posts Tagged With: ACCESS Service - Transit Dispatches

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Posts Tagged With: ACCESS Service

OCTA CEO: New paratransit center aids customers, improves efficiency

By Will Kempton | March 30, 2012 | Comments (0)

In our ongoing effort to improve our paratransit service and provide it in the most cost-effective way possible, OCTA recently completed a state-of-the art indoor center to qualify disabled individuals for the service, called ACCESS, which provides one million rides annually.

OCTA CEO: Maintaining customer service as paratransit grows

By Will Kempton | February 1, 2012 | Comments (1)

A decade ago, OCTA’s paratransit ACCESS Service was growing at a rate twice that of the fixed-route service. Managing that increased demand and the spiraling cost of added usage has been a necessity to ensure the long-term financial sustainability of our entire transit system. However, managing that growth did not come at a cost to customer satisfaction.

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