Transit Dispatches

Contributing bloggers discuss a variety of topics geared toward the transit and motorcoach sectors.

Posts Tagged With: paratransit

OCTA CEO: New paratransit center aids customers, improves efficiency

In our ongoing effort to improve our paratransit service and provide it in the most cost-effective way possible, OCTA recently completed a state-of-the art indoor center to qualify disabled individuals for the service, called ACCESS, which provides one million rides annually.

OCTA CEO: Maintaining customer service as paratransit grows

A decade ago, OCTA’s paratransit ACCESS Service was growing at a rate twice that of the fixed-route service. Managing that increased demand and the spiraling cost of added usage has been a necessity to ensure the long-term financial sustainability of our entire transit system. However, managing that growth did not come at a cost to customer satisfaction.

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Author Bio

Heather Redfern

Press Relations Officer, Southeastern Pennsylvania Transportation Authority


Scott Belcher

President and CEO, Intelligent Transportation Society of America (ITS America)


Joel Volinski

Director, National Center for Transit Research at CUTR/USF


Brian Antolin

Consultant, Transportation and Travel Industry


Joe Zavisca

Joe Zavisca is an independent consultant specializing in paratransit service.


Paul Mackie

Communications Director, Mobility Lab

Paul Mackie is communications director at Mobility Lab, a leading U.S. voice of “transportation demand management.”


Rob Taylo

Founder/CEO SinglePoint Communications

Rob Taylo is founder/CEO of SinglePoint Communications, an exclusive U.S. distributor of WiFi in Motion.


Zack Shubkagel

Partner/Creative Director of Willoughby Design

Zack Shubkagel is partner and creative director for the San Francisco office of Willoughby Design, a strategic branding and design firm.


Amy Snyder

Communications Specialist, Champaign-Urbana Mass Transit District


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