Tom Bregg was a bus operator for the Edmonton Transit System (ETS) in Alberta for 33 years when he was savagely beaten on Dec. 3, 2009 by a passenger, who argued with him over a fare dispute. Bregg is now permanently blind in his left eye and may never drive again, the Edmonton Journal reported.
While these instances of extreme violence against bus operators are rare, the fact is it happened, and Bregg's life will never be the same. Because the vehicle he was driving was equipped with video surveillance cameras, the footage taken from the vehicle was used in court to help prosecute the attacker.
Earlier this year, ETS implemented a zero tolerance policy for transit assaults that listed a number of steps to reinforce safe practices and a safe work environment, including enhanced training for operators to better help them deal with dangerous situations and reviewing bylaws to better address inappropriate behavior, with a potential result of increased fines for offenders.
New technology will also enhance the level of safety on ETS buses and trains, including a new radio system with a dedicated emergency channel; the continued installation and testing of operator shields; the use of CCTV on buses to better monitor activities; and the implementation of GPS and AVL devices.
While ETS' assault numbers have been relatively consistent over the past few years, says Ron Gabruck, ETS security director, he fears these issues have been historically underreported. "I'm trying to encourage reporting of any assault no matter how minor, so we can get a true picture of what that number is," Gabruck says.
The transit system has tracked an estimated 70 assault incidents within the past year — most of them minor, he says. There has not been any growth in serious assaults, which he says are extremely rare.
One of the tools ETS is using to protect drivers is a verbal approach. The transit system provides operators with "verbal judo" training, which teaches them to recognize signs of frustration and anger and how to take them from a potential conflict to de-escalation.
In addition, Gabruck says they've installed transit inspectors at some locations and are working closely with the police on undercover operations. ETS is also looking into equipping their vehicles with operator shields (driver partitions).
When asked whether operators were allowed to fight back when attacked, Gabruck says, "We do not condone any physical activity, as the likelihood of our operators getting hurt is high." That being said, as an absolute last resort, the operator will have to make his own decision, he adds.
While a majority of bus operator assaults have been classified as minor incidents, it only takes one moment — like that day last December — to change someone's life. For those moments, transit systems need to make it a priority to protect their drivers.
Agencies that use Twitter to respond to users’ complaints or answer questions get more positive Twitter reaction and more civil discourse online, according to Lisa Schweitzer the author of a recent study analyzing tweets of public transit agencies. “It’s about the marketing potential of social media — a lot of public transit agencies are simply tweeting their problems to the world by blasting out late service announcements. That’s not a good use of Twitter,” she says. “Transit agencies can influence the tone of the discussion by interacting with patrons online,” Schweitzer explains. “It gives people something to respond to, and it reminds people that somebody is listening.”
Usually by early January, I will hopefully have taken down the last of our holiday decorations and eaten or given away the remaining sweets that have become a part of my regular diet during the month of December. Then, of course like most people, I’ll think about ways I want to improve myself for the coming year. Whether it be exercising more (walking from the parking lot to my office doesn’t count), eating less ice cream or managing my email better. The latter practice alone would help improve my efficiency at work immensely. I’m sure you probably feel the same way.
A new National Resources Defense Council (NRDC) study solidifies what the American Public Transportation Association’s (APTA) Transit Savings Report has been telling us for years now: riding public transportation can save users money.
June 20 will mark the 8th annual National Dump the Pump Day sponsored by the American Public Transportation Association, in partnership with the Sierra Club and the Natural Resources Defense Council.
Driving a bus never looked easy. Living in California and being stuck in my car as much as I am, I’ve always had tremendous respect for the men and women who operate buses on a daily basis. So, when the call came that I would get my shot to drive in Sunday’s APTA Bus Roadeo, I was both excited and nervous.