It's hard to believe that another year is upon us. I have already begun to plot out this year's transit events for sharing information associated with both bus operator and bus simulator training.
I have taken much pleasure during my 33 years in transit to see the unselfish sharing among transit training professionals. There are many opportunities each year to be part of this information sharing/gathering. You can start by researching the various industry conferences, workshops, etc. — a couple of great ones are listed below — and attending them. Many times, some suggestion or training strategy offered by one person in attendance is just the answer for someone who is trying to solve the same problem.
During the course of my presentations to large groups, I have come to believe that they are some of the most exciting and inspiring events for transferring critical information regarding bus operator training and safety. Large group presentations are an excellent time to unveil new training concepts and strategies. There is a distinct feel and energy to the room that cannot be duplicated in any other setting.
This year, I have the distinct honor of making presentations at two of the most prestigious transit events in the country — the National Transit Institute's Transit Trainers' Workshop in April, and the American Public Transportation Association Bus and Paratransit Conference in May.
My NTI presentation will outline how to infuse new operators with a solid core curriculum in under 13 hours, at a time when some agencies might be devoting 40-plus hours to this training.
This presentation defines a training process that starts — and stays — on the bus until students are able to demonstrate operational proficiency. The session concludes by examining the sudden rise in left side bus/pedestrian incidents and describes how proper training remains our best defense against this alarming trend. A highlight of these large group presentations is the encouragement of audience members to present their safety concerns.
The APTA presentation focuses on standardizing curriculum with specific criteria to increase your agency's efficiency. The lack of a standardized curriculum and a set time limit makes it impossible to determine whether the identical protocols and techniques being taught to all students and whether those students are learning the material.
If you are considering attending a conference or a workshop this year and interested in getting involved in the discussion on the above topics, please consider attending:
"Add Meaning to the Classroom - Begin on the Training Bus"
National Transit Institute - TTT Workshop
April 10-12, 2011 - Tampa, Fla.
"Increase Effectiveness with a Criterion-Based, Standardized Curriculum"
APTA - Bus & Paratransit Conference,
May 22 - 25, 2011 - Memphis
In case you missed it...
Read our latest METRO editor blog on the quiet car revolution here.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?