Hot off of last week's incredibly overhyped "Carmageddon," the Los Angeles County Metropolitan Transportation Authority's (MTA) Blue Line light rail system will not be running in my city this weekend because some trees along the line need to be trimmed.
The MTA has assured riders stops along the line will be opened as the work is complete and that buses will be running along the line to transport passengers. The lack of hype surrounding this shutdown made me chuckle. Granted, I know that this is not as big a deal as "CARMAGEDDONNNNNNNN!!!" but it is significant to those in the area who need to get to Los Angeles for work. Seems more important to me that public transit is shut down for a weekend than some area of the freeway, but maybe I'm being irrational.
I also wondered how often public transportation systems have to shut down for similar reasons? How come these shutdowns don't touch off an outcry like we saw here in Southern California last week? (The Northeast Corridor is excluded from that statement, of course.)
So, what does your public transportation system do in the event of a major shutdown? Are they well-publicized? And, does it ever cause a public outcry as great as we experienced here last weekend?
In case you missed it...
Read our METRO blog, "Transit to rescue city from 'Carmageddon'" here.
There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the transportation industry billions of dollars. But the inoculation may be closer than you think. Employee engagement is the best immunization for what’s ailing the industry.
Video surveillance technology is a vital component to transit and rail operations as agencies recognize the value such solutions offer. A comprehensive system does more than deliver high quality video and audio recordings. Supporting data and software tools increase the efficiency of agencies’ video management operations, substantiate liability claims and investigations, and promote safety for both passengers and operators alike.
In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.
A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.).
Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.