During these tough economic times there may be a friend or loved one you know who is waiting to be called to begin a career in transit, perhaps as a bus operator. To make the best of that opportunity, I will provide some information to share with them.
What actually does the job involve?
Bus operators, under general supervision:
- Operate a transit bus transporting passengers in accordance with the rules and regulations of the transit agency.
- Ensure proper payment of fares, and at some transit properties, issue and collect transfers.
- Make visual inspections of buses.
- Write reports concerning revenues, accidents, faulty equipment and unusual occurrences.
- Work in various weather conditions.
- Communicate with customers.
- Attempt to maintain a schedule.
Some of the requirements will pertain to the following items.
- Driver's License: If a serious moving violation, license suspension, or an accident record is present, it may result in a disqualification.
- Medical: Medical guidelines have been established for the position of Bus Operator. An examination will be administered to determine whether one can perform the essential functions of the position of bus operator.
- Drug Screening: Passing a drug screening to be appointed.
- Residency: Some transit agencies have a residency requirement.
- English Language: Being able to understand and be understood in English.
- Background Check: Criminal and driving records, past employment, and education.
* NEVER misrepresent any information that is requested. If misrepresentations are discovered, one will be dismissed - it is that simple.
Driving experience levels of a candidate:
Training candidates with experience limited to only operating an automobile come with basic driving skills. They must build on this level of driving and adapt several new skills to accommodate the larger vehicle, along with the addition of transporting passengers/customers.
Training candidates with experience operating large vehicles should imply that there already is an understanding of the clearance allowances that must be made with a larger vehicle in turning and overall road presence, etc., but in most cases, a deprogramming process is necessary to eliminate bad habits and educate them to realize that they must now operate the transit agency's vehicle according to the standards of the training department. Many times it is those with prior experience who cannot lose those bad habits during the training window and must be let go. However, those who do adapt will become even better.
Candidates who assume that they will automatically advance beyond the training bus because of past experience might make a huge mistake.
As most instructors will admit, (at least those I have been associated with) the final question they asked themselves before making the call on a student is "Will I feel comfortable having a member of my family on this student's bus?" The instructor will be looking to see if adjustments have been made that now enable the student to operate the bus in passenger service according to the standards of the training department.
Things to consider:
- Bus Operations is not for everyone. This is a fact. Once they begin training they may realize that this type of employment is not for them. There is no reson to be ashamed or fearful. They should simply let their decision be known and resign rather than being terminated.
- Equip themselves with a reliable watch. Since their daily activity will revolve around a schedule, a reliable watch is an important and required tool.
- Rest. Adequate sleep is an absolute must.
- Punctuality. Arrive at least 20 minutes to 30 minutes before the scheduled report time. Reporting late can result in being disciplined and sent home without pay.
- Training bus behavior. Be observant, take notes, ask questions and listen to the instructor.
I hope this information helps someone.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?