What a week for the East Coast! First, the region was rocked by a "surprise" 5.8 earthquake, now it is looking in the eye of Hurricane Irene — a "once-every-100-years event," which is expected to impact from down south in the Carolinas all the way up to Maine.
Through it all, public transportation has been there and plans to continue to be there to transport customers and help provide evacuation efforts.
The preparedness of these agencies reminds me of a conversation I had with a CEO from a California public transportation agency when I first started on METRO Magazine. He told me that his agency has to be prepared for anything and everything, especially in the wake of 9/11, the London subway bombings, as well as the ever-looming prospect of natural disasters such as earthquakes.
The best way to be ready, said this CEO, was to devise a plan, practice it and be ready to calmly execute that plan when it's time. Already, in cities including New York and Baltimore, transportation agencies are on alert and putting their emergency plans into effect in preperation for this weekend's hurricane.
What this week's course of events proves, though, is we never know when something out of the ordinary is going to happen. Is your agency ready for the "big one," whatever it may be?
In case you missed it...
Read our METRO blog, "'Protestors bring transit, civil liberties to forefront'" here.
Wayfinding — the science of navigation in public spaces and cognitive load — a term used to describe the intellectual pressure that is placed upon a person during decision making situations — are inextricably linked when discussing the successful use of a public transportation network and to understand how they work together...
With more money from the federal level, transit agencies will be able to make crucial infrastructure fixes, replace vehicles and possibly dust off “wish list” improvements projects long-shelved due to lack of capital. The Southeastern Pennsylvania Transportation Authority knows what a difference government support of public transportation can make.
As a behaviorist, a former crisis interventionist and violence prevention professional and student of martial arts, I am constantly asked by participants in trainings, “How do you manage hostile people, and stay safe?” While they patiently wait for me to teach them some “hardcore” karate chop, I always tell my participants that there is no right or wrong way, just more successful ways to handle people, if they are looking to avoid violence.
On my way back from Paris on November 20, I thought what are the odds that someone was in Paris during the recent horrific terrorist attacks and in New York on 9/11 and watched in horror as the World Trade Center Towers came down? But that is just what happened to me
We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.