What a week for the East Coast! First, the region was rocked by a "surprise" 5.8 earthquake, now it is looking in the eye of Hurricane Irene — a "once-every-100-years event," which is expected to impact from down south in the Carolinas all the way up to Maine.
Through it all, public transportation has been there and plans to continue to be there to transport customers and help provide evacuation efforts.
The preparedness of these agencies reminds me of a conversation I had with a CEO from a California public transportation agency when I first started on METRO Magazine. He told me that his agency has to be prepared for anything and everything, especially in the wake of 9/11, the London subway bombings, as well as the ever-looming prospect of natural disasters such as earthquakes.
The best way to be ready, said this CEO, was to devise a plan, practice it and be ready to calmly execute that plan when it's time. Already, in cities including New York and Baltimore, transportation agencies are on alert and putting their emergency plans into effect in preperation for this weekend's hurricane.
What this week's course of events proves, though, is we never know when something out of the ordinary is going to happen. Is your agency ready for the "big one," whatever it may be?
In case you missed it...
Read our METRO blog, "'Protestors bring transit, civil liberties to forefront'" here.
There is an epidemic of safety accidents, absenteeism and high turnover among transit’s front line employees and it’s bleeding the transportation industry billions of dollars. But the inoculation may be closer than you think. Employee engagement is the best immunization for what’s ailing the industry.
Video surveillance technology is a vital component to transit and rail operations as agencies recognize the value such solutions offer. A comprehensive system does more than deliver high quality video and audio recordings. Supporting data and software tools increase the efficiency of agencies’ video management operations, substantiate liability claims and investigations, and promote safety for both passengers and operators alike.
In case you missed it, Pope Francis visited America — and was followed by hundreds of thousands of pilgrims during his stops in Washington, D.C., New York City and Philadelphia. It’s fitting, given Pope Francis’ penchant for public transportation, that transit played a key role in taking the masses to papal visit activities.
A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.).
Typically, when riding the rails in the Philadelphia region, Southeastern Pennsylvania Transportation Authority customers can purchase daily, weekly or monthly passes — even onboard tickets — for their journeys. But the weekend of Sept. 26 to 27 will be far from a typical weekend in Philadelphia — Pope Francis will be in town, along with an estimated 1.5 to two million people attending public events along the city’s Benjamin Franklin Parkway.