From the 'Bus Barn' this month arises two very important concerns regarding the use of bus simulator supplemental training: performance management and the role of the simulator instructor. During the past year, I had the pleasure of visiting and conducting several train the trainer sessions at transit agencies in North America and Canada. I was pleased to see the passion among the trainers, as this is a necessary ingredient.
Those who I worked with came to understand the critical relationship between themselves, their existing live bus training curriculum and their simulator training system. Each agency should have an idea of what they will be trying to accomplish at the onset of the powerful duo of live and simulator training. Using a simulator as a replacement for live training is short-sighted and will not yield the results you seek. Their relationship should be complementary in delivering basic skills and corrective actions.
With a lead instructor at the helm, he or she quarterbacks the training and ensures that a plan is in place to achieve the best possible results. The simulator must be an extension of the training bus, not a replacement. It can be the next step after a video has captured improper driving behavior. It's one thing observing a problem, but you now need to fix it! For me, the simulator provided a low-risk environment to focus on high-risk driving situations.
The transfer of knowledge between these two training types must not be compromised. This responsibility falls on the simulator staff. They must be selected only after great consideration. It begins with them. Any training tool in the hands of an unqualified instructor, who is lacking the proper skills, is not confident in their teaching ability and is not producing positive results is an indicator that the wrong person is on the training staff. The support of the chief training officer and his or her belief in simulation training is the cornerstone of a successful simulation program. Accountability and collision reduction is a must.
Performance management is not limited to the trainee. Instructors should be routinely evaluated by tracking the performance of each instructor's trainees that were advanced to passenger/customer service. Are instructors making the correct calls? Can they make the tough calls on deciding if the combination of simulator and live bus training served its purpose as justification to advance a trainee into passenger service? If not, they need to be reassigned away from this type of training. Simulation training is as effective as the training staff that uses it. I do not have the space here to explain all the ingredients that go into simulation training for surface transit, such as where to introduce it in your curriculum, the amount of simulator training sessions, what is the most effective amount of time one should be exposed to this type of training and how to deal with other aspects of simulator operations, such as scheduling, etc.
Questions arise over what the other trainees do while awaiting their drive time due to another trainee occupying the simulator? Are they engaged in any way with the occupier of the simulator? Are those watching from outside the simulator at an advantage or disadvantage? Should they, and how can they, be engaged in someone else's drive time? When instructors experience the occasional trainee that cannot get comfortable in a simulator environment, how should that be handled?
As you can see, a simulator is a program unto itself and deserves thoughtful planning of its use to derive the most benefit from it.
Hmmm... much to think about. Thoughts anyone? Does your simulator training program need a spark?
In case you missed it...
Read our METRO blog, "OCTA CEO: Looking ahead to the New Year," here.
A final day should mean exactly that, the end — no more — learning opportunities that had been available no longer exist. The clock has run out. Hopefully, there is a final day designated for trainees at your agency, a time where you draw the line and make a decision, because, as we all know, not everyone can operate a bus. For the trainee, the final day is the most pressure-packed day they will spend on the training bus. Any student entering their final day should be well-prepared and fully aware of what they are faced with, as all of the requirements should have been clearly covered as part of their first day orientation. Remember, no surprises!
Physical security surveillance is one of the most vital facets of a transit system’s security plan. In the past, recording was primarily done by analog video cameras, but those systems are now updated with IP cameras that have features like greater data storage and ultra HD imaging. Moreover, today’s surveillance has moved beyond video to audio monitoring. By integrating audio and video, security directors have access to more evidence for reported incidents and accident investigations. Audio also provides accountability for employees, capturing if a train engineer was talking on his cell phone on duty or if a train ticket examiner was providing poor customer service.
I recently had the opportunity to view a video that captured what could have been a fatal pedestrian knockdown if contact had occurred. A bus overtaking another bus positioned in the bus stop zone occurs routinely and usually without incident, but if not performed correctly, this type of situation can end with catastrophic results.
Recent national incidents have put increased attention on safe commuting and what passengers can do to protect themselves during a transit emergency. “The most important tip anyone can follow is to wait for the instructions of the crew,” said Scott Sauer, chief system safety officer for SEPTA. “Crews know the equipment best and have been trained to safely remove passengers from vehicles should the situation warrant evacuation...
Are you getting frustrated because — in spite of what you’re doing — collisions are not dropping at your agency? With just a few tweaks, you can make a difference. If you are a chief training officer, training director, instructor or equivalent at your agency, then this message is for you.