Public transit in rural and small urban areas is provided primarily to those groups who are dependent on this form of transportation, such as the elderly and disabled. Public transit includes buses, commuter rail, demand response services, light rail and vanpools. This service is primarily local in nature.
National RTAP and its partner organizations, the Federal Transit Administration and the National Tribal Transit Association, will sponsor a national conference on March 18 to 21, 2012 at the Radisson, Fort McDowell Hotel near Scottsdale, Ariz.
Unique issues facing rural and small urban properties will be discussed. The company I consult for, FAAC Incorporated, is providing its shuttle van driver training simulator to raise awareness of the capabilities of simulator supplemental training in rural training programs. Having a simulator there will provide a great opportunity to participate in determining corrective action solutions to some of the most frequently occurring collisions facing rural and small urban properties.
At the conference I am slated to conduct three educational sessions on driver training simulation as a means toward negating the challenges faced by rural operators. The sessions will include an overview on what a simulator training program looks like, how to introduce a simulator into the 'basic skill development' portion of a training program and how to work with veteran operators. If you are planning to attend, please stop by and say 'hi.' FAAC has a booth, and you can find me there or in a special room where the simulator will be set up. See how this technology can ensure that a leading collision for one year does not repeat itself the following year.
My dealings in surface transit were mostly centered on buses that were between 40 feet and 60 feet in length. Approximately 99% of the time these buses were serving the needs of customers within the five boroughs of New York. Bus collision types did not vary much among large transit agencies then, and I find that to still be true. Recently, however, while accumulating data on rural transit issues, I immediately noticed the differences in collision types versus larger agencies. In agencies equipped with larger vehicles, where backing is discouraged by increased forward-planning applications, backing collisions resulting in contact with fixed objects were right at the top of the list for one regional rural property. There were several other findings, but I am not privileged to list them all in this blog.
Corrective action training in the prevention of incidents/collisions, along with having standard operating procedures in place, will contribute to safe operations among all transit agencies, small or large. Standardized training for new hires, providing annual refresher training for all operators, and being proactive with regard to reducing high-profile, frequently occurring incidents, are all key elements of a complete training solution package.
Adequate training should be provided in:
- Special needs individuals.
- Dealing with difficult passengers.
- Wheelchair lift operation and securement.
- Vehicle fires and evacuation.
People skills are at a premium due to the greater personalized interaction within rural and small urban agencies, and between customers/passengers and the vehicle operators.
In case you missed it...
Read our METRO blog, "OCTA CEO: Planes, trains and automobiles - but what about bikes?" here.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?