Curb jumping. Heavy braking. Excessive speed. Dangerous action. Do these words sound familiar? They should.
These words are sometimes utilized and documented by training bus instructors when evaluating a trainee. Having these words appear early on in a training program is not rare; it’s when the training nears its end and these words are still being used on the trainee’s evaluation forms that should cause concern.
Let me emphasize that early on in the training it’s common to use these terms. Seeing these words appear as the training nears its final days is a different story and not favorable to the trainee. When any of these are done on the final training day, they must result in an automatic disqualification and termination/resignation of the trainee, as this identifies a potentially unsafe operator and disqualifies them before they ever get to operating in passenger service. That’s the role of every instructor: to not allow an unsafe trainee to advance beyond the training bus and be placed in passenger service. To do this, a set time limit in which to qualify and advance from the training bus must be in place. Training one forever “until they get it” is a dangerous practice. Once the allotted training days are exhausted, that’s it, it’s over!
Although some trainees will need more training than others, any additional training should be within the set amount of days allotted within the program. As an example, let’s use a 10-day training program. (Depending on your training curriculum, just substitute the maximum number of days that you would be comfortable with to use as your final day of training.) Front-loading the training with only driving and withholding any classroom work until a washout has occurred of those unable to satisfactorily advance from the driving portion is the way to go. Why waste training dollars and resources on classroom work if not all will pass the driving portion? First determine who can qualify with the driving portion, then once that is determined, schedule classroom activities. Classroom activities now become meaningful, knowing the trainees have advanced beyond the driving portion. Some of us have it backwards. Get out of the classroom and behind the wheel!
The seven and 10 days of training that I refer to in the following paragraph can be adjusted to whatever fits your program. The objective will be to show how to keep additional training within and not exceed the total days of your training program.
Using seven days, and provided that the required curriculum needed to advance can be completed in seven days, having a two-tier advancement opportunity after day seven or day 10 allows those who “get it” quicker than others the opportunity to separate themselves from the training bus after the seventh day of training. Those trainees needing additional training would then get an additional three days for a maximum of 10 days. The trainees would have to qualify or resign or be terminated on the 10th and final day due to not acquiring the skills within the allotted 10 days. Any “extra” days a trainee may need must be built into the 10 days and not exceed them. There must be a cut-off. In this case, 10 days of training and no more. Consider Day 10 a “show me” day. Remember, the seven and 10 days that I refer to are just examples.
“Automatics” that will result in termination/resignation of the trainee should be agreed upon by the instructional staff, and regardless of which instructor a trainee is assigned, doing any of the above “Automatics” on the final day of training would result in a non-debatable decision and taken out of the hands of the instructors. The trainee would have disqualified themselves.
Trainees must be aware that doing any of the “Automatics” on their final day of training will disqualify them. You don’t want a trainee who is still demonstrating these unsafe actions to go anywhere near passenger service. Releasing them at the completion of training saves a potential collision and/or pedestrian incident from occurring. Instructors that are consistent in utilizing “Automatics” to disqualify a trainee before making the mistake of advancing them into passenger service are satisfying their moral obligation to provide the safest operators possible.
What do you tolerate late in training and on the final “Show Me” day? Take a look and see if those taking longer to qualify were involved in an incident sooner than those trainees who qualified earlier. You might be surprised. Agree on “Automatics” and stay consistent.
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Read our METRO blog, "Does vote in Atlanta set a trend?" here.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?