Dick Clark, Levon Helm, Davey Jones, Whitney Houston, just a few names of some music industry personnel who passed on this year. I’m sure somewhere in their past, good old Rock & Roll influenced some part of their history. As a musician, my beginnings and brush with stardom began when four lads from across the pond arrived on our shores on Feb. 7, 1964 and unleashed an all-out assault on the music industry that will probably never be seen again. These lads opened up a door to a room that no one knew existed, and to this day, no one else has found it — they too often referred back to Rock & Roll as their influences growing up across the pond. I think you know who I’m speaking of.
Transit has its own version of Rock & Roll. I once read someone’s comment that, in the case of a bus operator, ‘Rocking & Rolling’ in the seat should not occur if their mirrors are set properly. I strongly disagree with that statement and regrettably say a statement like that will precede an increase in pedestrian knockdowns, especially when turning left and departing bus stops. Although the Rock & Roll, or, as others say, the ‘Crunch and Lean’ method, is not the only part of an operator’s turn technique, it is a crucial part of the package. Rocking and Rolling must continue to be taught during training, so operators are made aware there are temporarily obstructed objects that can only be revealed by moving forward and side-to-side in the seat. Remaining complacent with a ‘fixed stare’ while conducting turns will lead to an increase in pedestrian and fixed-object contact.
Many intersection collisions occur because the operator does not expect the unexpected to occur. Professionals are responsible for a safe and successful vehicle approach, entry and exit when dealing with intersections. Intersections contain many unfavorable conditions for bus operators, and being able to process more information by seeing more through a controlled sequence of observation skills can provide much needed information back to the operator to prevent an unfortunate occurrence from materializing. Remember the basics:
- Scan the intersection before you arrive there.
- Take a mental snapshot of possible hazards before arriving at the intersection.
- Understand what defensive measure may have to be put in motion.
- When turning, ‘walk’ the bus three to five miles-per-hour through the turn as you ‘Rock & Roll while scanning.’
- Follow through and remain off the accelerator until clearance has been confirmed.
For those of you who supplement your ‘live’ training with bus simulation training, this is a great lesson to learn in the relaxed environment of your simulator. It’s not time consuming; it’s simple and highly effective. Those of you not yet on board with bus simulator training and are planning to attend BusCon, stop in and grab a seat as I will be speaking on “Getting a Bus Operator Simulator Training Program off the Ground.”
There is always room for membership in the “Bus Operators’ Rock & Roll Hall of Fame,” although having a Hit record in your employee file will not get you in!
In case you missed it...
Read our METRO blog, "OCTA CEO: Educating the next generation of transportation leaders" here.
Nowadays, there’s an app for everything. Very few of those apps can turn an everyday transit rider into a hero who summons help for a person in distress. A routine ride on your transit system can be suddenly disrupted if you witness an assault, a crime in progress or a medical emergency. That is why apps designed for public safety must take all imaginable scenarios into consideration.
As we all have experienced, chatter regarding topics other than performance-based basic skill development, such as current events, sports or one’s families, will develop onboard and can break the tension that candidates are experiencing in attempting to do their best. This tension breaker may do good for them, but this should occur during non-development drive time.
Thinking of the situation in terms of “who should yield” will lead operators to a less aggressive mindset. Once we get our operators to think in terms of “who should yield,” the logical follow up question to ask is “will they yield?” Once operators start looking at situations with a “yield” attitude, it becomes easier to recognize situations, which may result in preventable crashes.
Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.
When official-plated transit authority vehicles were scarce and basically reserved for those in upper management to go about their daily business to and from meetings, etc..., road control would be the responsibility of the “fixed-post foot dispatcher.” Not all of these positions have been eliminated, but I wonder if any readers remember the stability and sense of control that was present while the foot dispatcher was on post?