Free Library of Philadelphia Digital Resource Specialist Loren Groenendaal demonstrates how the virtual library works. Photo courtesy SEPTA.
The daily commute can be monotonous — take the bus or train to work, to school, to town and hop back on a few hours later to get home. For many public transit patrons, reading is a necessary component of their ride; it can make the morning trip more bearable, the journey home faster.
As part of its ongoing efforts to bring variety and interactivity to its passengers’ commutes and recognize the role reading plays in the rides of its customers, Southeastern Pennsylvania Transportation Authority (SEPTA) partnered with the Free Library of Philadelphia for a National Library Week (April 14-20) celebration.
The goal was to demonstrate how accessible the library can be — how the public can “visit” the library by checking out its digital collection even while riding the bus or train.
Initial planning focused on outreach opportunities at SEPTA locations where library staff might explain how to register for a Philadelphia library card or log onto the Free Library’s website to access the organization’s vast digital collection of more than 80,000 ebooks, 8,000 audiobooks and 1,000 author podcasts. But what would be the best way to demonstrate how to use the electronic library? Bring the books to commuters by creating a virtual “branch” at one of SEPTA’s busiest stations.
Making the virtual library a reality was a lofty goal that would require quick action and the financial support of an outside firm. Titan, the advertising agency for SEPTA, pitched the idea to Dunkin’ Donuts — reading and enjoying a great cup of coffee (with a spill-proof lid) are the perfect combination for an enjoyable commute. (Titan also had worked with Pea Pod to create virtual grocery stores advertisements at train stations.) The result? For the month of April, SEPTA, the Free Library of Philadelphia and Dunkin’ Donuts have “opened” at SEPTA’s Suburban Station what is believed to be the first virtual library at a U.S. train station.
Located on Suburban Station’s platforms, the campaign’s 76 brightly colored displays — filled with selections from the Free Library’s extensive digital collection — put a new spin on the typical “to go” menu. Riders step up to the boards, scan QR codes with their smart phones or camera-containing tablet and download the Free Library’s ebooks and author podcasts to their devices. Almost instantaneously, passengers have new reading or listening materials on phones and tablets. Add a drink from one of Suburban Station’s Dunkin’ Donuts locations and customers are set for their SEPTA journeys.
The Suburban Station platform displays include QR codes to download podcast conversations with authors and public figures like Colin Powell, Madeline Albright and Dave Barry and classics such as Les Miserables and Frankenstein — all of which do not require a Free Library of Philadelphia card. To access bestsellers like Laura Hillenbrand’s Unbroken and Lee Childs’ A Wanted Man, a library card is needed, but the directions for registering for a card are also available via QR code.
In addition to the displays at Suburban Station, SEPTA and the Free Library are recognizing National Library Week with a special contest. “We wanted to start a social media conversation of what our customers are reading,” said Kim Scott Heinle, SEPTA’s assistant GM, customer service.
Through April 16, SEPTA riders were able to submit titles of books they have read or are currently reading to the SEPTA Philly Facebook page or @SEPTA_Social Twitter feed, with #enrich your ride, to win prizes including passes to some of the Free Library’s conversations with noted authors, a Dunkin’ Donuts prize pack and a SEPTA monthly pass.
“We’ve received many great responses from our customers. Hopefully we can keep this ‘virtual book club’ going after the contest ends,” added Heinle.
The virtual library at Suburban Station and “What Are You Reading?” contest are great examples of how the corporate world, public sector and transportation companies can work together to develop marketing programs that are educational and enhance the public transit experience. The overwhelmingly positive response from riders to the virtual library is proof that more partnerships like this would be welcome in the future.
Hopefully with continued sponsorship, SEPTA, the Free Library of Philadelphia and other organizations can further this concept.
Wayfinding — the science of navigation in public spaces and cognitive load — a term used to describe the intellectual pressure that is placed upon a person during decision making situations — are inextricably linked when discussing the successful use of a public transportation network and to understand how they work together...
With more money from the federal level, transit agencies will be able to make crucial infrastructure fixes, replace vehicles and possibly dust off “wish list” improvements projects long-shelved due to lack of capital. The Southeastern Pennsylvania Transportation Authority knows what a difference government support of public transportation can make.
As a behaviorist, a former crisis interventionist and violence prevention professional and student of martial arts, I am constantly asked by participants in trainings, “How do you manage hostile people, and stay safe?” While they patiently wait for me to teach them some “hardcore” karate chop, I always tell my participants that there is no right or wrong way, just more successful ways to handle people, if they are looking to avoid violence.
On my way back from Paris on November 20, I thought what are the odds that someone was in Paris during the recent horrific terrorist attacks and in New York on 9/11 and watched in horror as the World Trade Center Towers came down? But that is just what happened to me
We’ve all been there — stuck behind the bus rider “oversharing” his or her phone conversation or next to the person who thinks a subway smorgasbord is a great idea. How does one handle unacceptable behaviors that seem to have become the norm? In September 2014, the Southeastern Pennsylvania Transportation Authority (SEPTA) introduced “Dude It’s Rude,” a direct message campaign that addresses passenger etiquette and quality of ride issues on all SEPTA vehicles.