Free Library of Philadelphia Digital Resource Specialist Loren Groenendaal demonstrates how the virtual library works. Photo courtesy SEPTA.
The daily commute can be monotonous — take the bus or train to work, to school, to town and hop back on a few hours later to get home. For many public transit patrons, reading is a necessary component of their ride; it can make the morning trip more bearable, the journey home faster.
As part of its ongoing efforts to bring variety and interactivity to its passengers’ commutes and recognize the role reading plays in the rides of its customers, Southeastern Pennsylvania Transportation Authority (SEPTA) partnered with the Free Library of Philadelphia for a National Library Week (April 14-20) celebration.
The goal was to demonstrate how accessible the library can be — how the public can “visit” the library by checking out its digital collection even while riding the bus or train.
Initial planning focused on outreach opportunities at SEPTA locations where library staff might explain how to register for a Philadelphia library card or log onto the Free Library’s website to access the organization’s vast digital collection of more than 80,000 ebooks, 8,000 audiobooks and 1,000 author podcasts. But what would be the best way to demonstrate how to use the electronic library? Bring the books to commuters by creating a virtual “branch” at one of SEPTA’s busiest stations.
Making the virtual library a reality was a lofty goal that would require quick action and the financial support of an outside firm. Titan, the advertising agency for SEPTA, pitched the idea to Dunkin’ Donuts — reading and enjoying a great cup of coffee (with a spill-proof lid) are the perfect combination for an enjoyable commute. (Titan also had worked with Pea Pod to create virtual grocery stores advertisements at train stations.) The result? For the month of April, SEPTA, the Free Library of Philadelphia and Dunkin’ Donuts have “opened” at SEPTA’s Suburban Station what is believed to be the first virtual library at a U.S. train station.
Located on Suburban Station’s platforms, the campaign’s 76 brightly colored displays — filled with selections from the Free Library’s extensive digital collection — put a new spin on the typical “to go” menu. Riders step up to the boards, scan QR codes with their smart phones or camera-containing tablet and download the Free Library’s ebooks and author podcasts to their devices. Almost instantaneously, passengers have new reading or listening materials on phones and tablets. Add a drink from one of Suburban Station’s Dunkin’ Donuts locations and customers are set for their SEPTA journeys.
The Suburban Station platform displays include QR codes to download podcast conversations with authors and public figures like Colin Powell, Madeline Albright and Dave Barry and classics such as Les Miserables and Frankenstein — all of which do not require a Free Library of Philadelphia card. To access bestsellers like Laura Hillenbrand’s Unbroken and Lee Childs’ A Wanted Man, a library card is needed, but the directions for registering for a card are also available via QR code.
In addition to the displays at Suburban Station, SEPTA and the Free Library are recognizing National Library Week with a special contest. “We wanted to start a social media conversation of what our customers are reading,” said Kim Scott Heinle, SEPTA’s assistant GM, customer service.
Through April 16, SEPTA riders were able to submit titles of books they have read or are currently reading to the SEPTA Philly Facebook page or @SEPTA_Social Twitter feed, with #enrich your ride, to win prizes including passes to some of the Free Library’s conversations with noted authors, a Dunkin’ Donuts prize pack and a SEPTA monthly pass.
“We’ve received many great responses from our customers. Hopefully we can keep this ‘virtual book club’ going after the contest ends,” added Heinle.
The virtual library at Suburban Station and “What Are You Reading?” contest are great examples of how the corporate world, public sector and transportation companies can work together to develop marketing programs that are educational and enhance the public transit experience. The overwhelmingly positive response from riders to the virtual library is proof that more partnerships like this would be welcome in the future.
Hopefully with continued sponsorship, SEPTA, the Free Library of Philadelphia and other organizations can further this concept.
Seeing a canine passenger on mass transit is not uncommon, but the reasons why a dog might catch the train or hop a bus are varied (remember Eclipse, the Seattle Lab mix that uses the bus, often on her own, to get to the dog park?). Most public transit pooches are working —as K-9 officers or service animals. In the Philadelphia region, other animals — in approved carriers only—are permitted to ride the Southeastern Pennsylvania Transportation Authority’s buses, trains and trolleys. However, a new pilot program underway by SEPTA allows registered therapy dogs volunteering at two Philadelphia hospitals to use two designated bus routes to travel to their sites.
To be sure, there is no substitute for offering high-quality bus or rail transit service, but many transit agencies skimp when it comes to marketing, outreach, and education and, as a result, the public often has no idea how good the service may actually be. Buses also have an image problem in many communities, which proper marketing could help address. Witness the huge sums spent by automakers in crafting the image of their automobiles.
The Uber website proudly states that, “Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 200 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.” Such hype is common on corporate websites, but when the braggadocio is backed up by an article in the Wall Street Journal that discloses a valuation of $41 billion their ambitious words take on relevance.
As the world changes with the rapid advancement of connected devices and technologies, so must the transportation industry. In a business area where change is sluggish, DOTs across the country must adapt quickly to the evolving technologies that are going to impact their operations and budget. There are at least three technologies that will have immense impact over the next two decades on how we travel and how state transportation departments react to provide mobility — connectedness, big data and automation.
Around the world, artwork of all forms adorns transportation centers, stations and bus shelters. While many of these statues, paintings, mosaics and sculptures are permanently installed as part of a station’s architecture, transportation organizations can use their spaces for art exhibitions that not only make transit hubs more aesthetically pleasing for commuters, but also inspire budding artists. The Southeastern Pennsylvania Transportation Authority (SEPTA) recently partnered with two organizations to showcase the artistic talent of youth from the Greater Philadelphia region and around the world.