The American Public Transportation Association (APTA) pegs annual bus ridership in the U.S. and Canada at around 5.4 billion. It goes without saying that transit agencies strive to keep passengers safe and secure, but with large fleets to manage and millions of annual riders things can and do go wrong.
That’s why onboard video surveillance is so essential. In addition to deterring crime, video is an invaluable tool for investigating vandalism, fights, robberies and assaults, as well as for refuting costly liability claims from “slip and falls” and other passenger incidents. To put this in perspective, one big city transit operator I’m familiar with conducts 30 to 40 video investigations a day.
Most transit agencies use mobile DVRs to record video on their bus fleets. These systems typically record anywhere from four to 12 analog cameras on a mobile-rated storage device that’s kept onboard the bus. One problem with this approach is that it makes it hard to conduct timely and efficient video investigations. If the transit operator needs to retrieve video for an investigation, they need to literally send an employee out into the field to remove the hard drives or DVRs from the bus.
So, how can transit operators buck the mobile DVR status quo, save time and boost investigative efficiency?
An innovative new video recording and investigation technology for bus fleets may well hold the answer. This type of solution could be implemented on a myriad of ruggedized mobile DVR hardware platforms, allowing video recordings to be remotely and securely downloaded, and delivered right to an investigator’s desktop.
Here’s how it works. Let’s say a passenger is assaulted and robbed on a bus. The bus driver radios the incident into the command center. Back at the command center, the investigator keys in a download task to retrieve the specific video segments. When the bus reaches the depot, the video is securely and wirelessly transferred to a server and then uploaded to a case management file for the investigator to view.
Now let’s take this example one step further. Let’s say that the video shows the suspect leaving the bus with the woman’s purse in hand, but without a clear view of his face. This is where it gets even better. From the same system, the investigator is also able to pull up video recordings from several fixed cameras where the suspect disembarked from the bus and entered a bus station. These recordings clearly show the suspect’s face.
The investigator is then able to drop these recordings into an incident timeline along with the mobile video recordings and relevant voice recordings, append his report to the case file and electronically send the entire contents to appropriate law enforcement authorities. The suspect is identified, arrested and prosecuted in record time.
One thing is certain: Through its ability to streamline and automate investigations, this new technology has the potential to put mobile video surveillance in the fast lane. That’s good news for an industry where budgets are stagnating, but ridership is not. This new technology will enable operators to ensure the highest levels of safety and security while squeezing out every ounce of operational efficiency.
In case you missed it...
Read our METRO blog, "New tech puts mobile surveillance in the fast lane."
Years ago, I was with Louie Maiello when someone walked over and asked him for some advice: “We’re having problems with people remembering to secure the bus before they leave their seat. Do you have any advice? How can we get them to remember?” Without missing a beat, Louie said “PIN it.” The advice seeker happened to be a veteran mechanic, so he understood and walked away to resume his work. I stood there for a while scratching my head. Pin it?
Diagnose, Prescribe & Follow-Up, are the usual doctor’s actions that are utilized when visiting the doctor’s office for whatever is ailing us. This formula should also apply within your training department with regard to the ailment of Bus Collisions.
If we encourage our operators to treat operating a bus as a shift-long Zen moment, we may be able to reduce preventable crashes by a significant amount. The “Zen Operator,” who drives precisely at all times, is also less stressed. The Zen Operator flows through difficult, tight situations easily and their body language and vibe give passengers a sense of confidence. The operator whose passengers have a white-knuckle death grip on the back of the seat in front of them is not practicing “Zen Bus Operation.”
Ah, summer. Pool parties, barbecues, the smell of honeysuckle and the sight of lightning bugs. Or — a rise in crime, agitated riders seeking air conditioning, heat stroke, a new fiscal year, and the necessary, but unpopular, fare increases. However you view the summer months, with a direct correlation between high temperatures and increased crime, it's vital for transit leaders to be asking themselves, "Have we done everything possible to keep our people safe?"
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