There should come a time during each new student’s training bus instruction, when instructor-led skill development turns to student demonstration and “Show Time” begins. It is during this time that the student must perform for the instructor. I call this a “Show Me” day.
A training bus that was mainly dominated by the instructor, administering and demonstrating the required skills to each student, now belongs to the student. The student will be required to perform the required tasks covered during training at a satisfactory level in order to advance into passenger service.
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Approaching qualification day with all tasks having been covered, instructors should now be prepared to determine whether their students have reached the level of being able to operate the bus without the comfort of having the instructor present should the instructor’s decision be a “go.” This is one of two critical questions instructors must ask themselves.
If you are a steadfast reader of my blogs you know what the other question is. If the student still requires corrective action instruction this late in training, this is a clear indicator that the student has not reached the acceptable level of proficiency required by the instructor to qualify as a bus operator.
Approaching (and during) “Show Me” day, the voice that I want to hear speaking most frequently is that of the student. Here are some examples of what I would expect to hear coming from the student with regard to:
• Forward Planning Skills - I want the student to verbally identify any potential hazards observed while scanning ahead and what actions may be required to implement.
• Scanning and Identifying - When approaching a turn, I want to verbally hear from the student any pedestrians that may be a potential hazard to the student either before or during the turn. (This is especially critical due to left-side pedestrian knockdown issues.)
• Observation Skills - How soon after you (the experienced instructor with the trained eye) does the student identify a potential hazard? (This a key indicator in determining if their observation skills are where they need to be)
• Clearances - Awareness of all required clearances. Ex: front overhead and sides.
Assuming the level of competency associated with the “behind the wheel” portion of training has reached the acceptable level, and combining that with the hopefully accurate and timely verbal information described above, this presents a good indication that the student is rounding into form and is on the verge of entering passenger service. Towards the end of training, the student must perform the skills that require them to attain a “Qualified” evaluation unassisted — without instructor intervention.
If your training bus curriculum is solid and skills to be taught are laid out in a manner that gradually increase in the level of difficulty as the training progresses, any State testing that occurs after training bus instruction has been conducted, should be easily handled by the student. Your training program should exceed the level of difficulty of any outside testing conducted after your training has been completed.
In closing, if the instructor is still doing most of the talking on “Show Me” day, additional training may be necessary only if there are training days still available. Hopefully, your training program has a final day to either: qualify, resign, or be terminated. The training should not continue on forever until the student finally “gets it.”
Silence on decision day is a good thing to hear when determining whether to advance a student!
Louie is the former director of training for the New York City Transit Dept. of Buses Safety & Training Division and 2003 NTI Fellow. Currently, he is sr. consultant/SME in transit training & bus simulation at L-3 D.P. Associates and independent consultant at "Bus Talk" Surface Transit Solutions.
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It’s no secret that I am a firm believer in bus simulator training. I enjoyed the benefits of utilizing simulators as a supplemental training tool during my days at New York City Transit. The simulators helped us produce outstanding results by targeting specific outcomes. If your simulator training is not producing what you expected it to deliver, the answer is plain and simple: something is wrong!
One agency decided to conduct a “safety blitz” to determine whether mirrors were being set correctly and discovered, much to their surprise, that a growing number of operators were leaving the yard in a mad rush to avoid being late — deciding to adjust their mirrors at their first available opportunity. What they learned was that many of these operators left the yard with every intention of setting their mirrors correctly. However, once these operators began servicing their routes — the task appeared to "slip their minds."
In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?
Those of you who take a few minutes each month to follow my blogs, or have attended one of my past presentations at transit events, first let me thank you. These blogs and presentations, in combination, have been promoting surface transit standards in a form of a standardized curriculum for over 10 years now. I ask you, are we not long overdue in getting transit specific standards a done deal? By the time of this posting, I would have again stood before a group of transit professionals at a recently attended transit function in Orlando, Fla., speaking on this exact topic.
A final day should mean exactly that, the end — no more — learning opportunities that had been available no longer exist. The clock has run out. Hopefully, there is a final day designated for trainees at your agency, a time where you draw the line and make a decision, because, as we all know, not everyone can operate a bus. For the trainee, the final day is the most pressure-packed day they will spend on the training bus. Any student entering their final day should be well-prepared and fully aware of what they are faced with, as all of the requirements should have been clearly covered as part of their first day orientation. Remember, no surprises!