Photo: Maryland Transit Administration
Each city’s transportation agency faces multiple security challenges that often include theft, assault and break-ins. Nothing is more important to a transit agency than the safety of its passengers and relying on guards can only do so much. There comes a point where those entrusted with security must rely on technology to supplement the eyes and ears for vigilant safety.
Physical security surveillance is one of the most vital facets of a transit system’s security plan. In the past, recording was primarily done by analog video cameras, but those systems are now updated with IP cameras that have features like greater data storage and ultra HD imaging. Moreover, today’s surveillance has moved beyond video to audio monitoring. By integrating audio and video, security directors have access to more evidence for reported incidents and accident investigations. Audio also provides accountability for employees, capturing if a train engineer was talking on his cell phone on duty or if a train ticket examiner was providing poor customer service.
The benefits of audio and video monitoring have inspired several transit agencies to use the integrated system. Most recently, the New York Metropolitan Transportation Authority (MTA) requested audio and video recorders be installed on more than 700 Metro-North and LIRR trains. The order came after the deadly December 2013 train derailment in the Bronx. Although the New York MTA’s response to increase its security after the accident is commendable, we recognize it is also a reactive decision. It is natural to consider enhancements to security plans in times of crisis, but it is better to proactively think about security upgrades that can prevent the disaster before it happens.
Such is the case with the Maryland Transit Administration. In 2012, Maryland Attorney General Douglas F. Gansler authorized the Maryland Transit Administration’s pilot program to install audio-video surveillance on more than 300 public buses. The cameras were already in place, but the agency quickly installed and configured the microphones.
Maryland Transit was also adept at managing the concerns over monitoring and privacy. The law states that recording is legal where there is no expectation of privacy. As such, Maryland Transit managed their commuters’ expectations by posting clearly visible signs on the buses that stated monitoring was taking place.
These situations illustrate noteworthy examples of transit agencies implementing audio-video surveillance technology, but what about across the industry? In fact, the Federal Rail Administration (FRA), or more specifically the Rail Safety Advisory Committee (RSAC), has been considering developing a standard that may require all lead train cabs to have audio and video recording devices. To learn more about the latest security technologies for trains, RSAC enlisted the help of the Security Industry Association (SIA). SIA, a trade association representing 500+ suppliers of electronic physical security and life safety products, met with RSAC several times in 2014 and presented their technology recommendations to RSAC last November. As RSAC works on such an important security policy that could set standards for years to come, they were wise to consult a security subject matter expert like SIA. Other transit agencies should follow RSAC’s example and collaborate with security professionals as they examine their own security plans.
Investing in audio and video monitoring and other security equipment truly benefits transit agencies. The more safe passengers feel, the more likely they’ll return and drive your bottom line. It’s an investment transit agencies can’t afford not to make.
Richard Brent, is the CEO of Louroe Electronics and a Security Industry Association Member.
Soon after reaching my 20th year in the transit industry, back in 1993, after a draining day of addressing routine bus issues, I would cross paths with another employee, who I always remember, seemed to be quietly “doing his own little daily gig.”
Years ago, I was with Louie Maiello when someone walked over and asked him for some advice: “We’re having problems with people remembering to secure the bus before they leave their seat. Do you have any advice? How can we get them to remember?” Without missing a beat, Louie said “PIN it.” The advice seeker happened to be a veteran mechanic, so he understood and walked away to resume his work. I stood there for a while scratching my head. Pin it?
Diagnose, Prescribe & Follow-Up, are the usual doctor’s actions that are utilized when visiting the doctor’s office for whatever is ailing us. This formula should also apply within your training department with regard to the ailment of Bus Collisions.
If we encourage our operators to treat operating a bus as a shift-long Zen moment, we may be able to reduce preventable crashes by a significant amount. The “Zen Operator,” who drives precisely at all times, is also less stressed. The Zen Operator flows through difficult, tight situations easily and their body language and vibe give passengers a sense of confidence. The operator whose passengers have a white-knuckle death grip on the back of the seat in front of them is not practicing “Zen Bus Operation.”
Ah, summer. Pool parties, barbecues, the smell of honeysuckle and the sight of lightning bugs. Or — a rise in crime, agitated riders seeking air conditioning, heat stroke, a new fiscal year, and the necessary, but unpopular, fare increases. However you view the summer months, with a direct correlation between high temperatures and increased crime, it's vital for transit leaders to be asking themselves, "Have we done everything possible to keep our people safe?"