A final day should mean exactly that, the end — no more — learning opportunities that had been available no longer exist. The clock has run out. Hopefully, there is a final day designated for trainees at your agency, a time where you draw the line and make a decision, because, as we all know, not everyone can operate a bus.
For the trainee, the final day is the most pressure-packed day they will spend on the training bus. Any student entering their final day should be well-prepared and fully aware of what they are faced with, as all of the requirements should have been clearly covered as part of their first day orientation. Remember, no surprises!
On the other hand, the final day should not be as difficult for the instructor(s) performing this critical evaluation. This is particularly true if the instructor has maintained proper documentation (paper trail) throughout the entire training effort. This should be the norm. If clear and concise documentation has been compiled leading into the final day and if those "Automatic Disqualifiers" you've often heard me speak of are being utilized, the final day should provide a clear-cut answer regarding qualification. Perhaps a blog on "Effective Documentation" will be on my radar?
Silence is golden for the instructor on a final day. It's time to catch your breath, observe and evaluate. All required tasks have been covered, practiced and reinforced, beginning with baby food on Day One and progressively building the trainee up to digest solid foods. It's time for the trainee to prove to their instructor that they are worthy of moving forward, based on their satisfactory performance, or they will be forced to resign, due to an unsatisfactory performance.
The most important thing for a final day instructor to remember is NOT to crumble under the temptation to lessen the degree of difficulty to afford the trainee a better chance of qualifying for the job. The level of difficulty should not be softened ― qualification should occur under the most demanding conditions associated with the job. As for the trainee, let the chips fall where they may, their fate will be determined by their performance.
"Where" you take the trainee and under "What" conditions they will be asked to perform on their final day serves as crucial ingredients for getting the proper indicators regarding the true abilities of the trainee, on whether they can:
- Safely operate in passenger service.
- Deal with the most challenging traffic conditions.
- Avoid being a risk to themselves, the public and the agency.
Unlike during basic skill development where the best locations to teach fundamental skills require open areas with very little traffic the final day is the complete opposite. It's "Show" time and the trainee is on Broadway. It's time to shine or allow the lights to go out for the last time.
As an instructor, if you don't utilize the busiest locations in your city to make your final day pass/fail determination, you are performing an injustice to the trainee and the property. Making a decision to qualify in anything less than the most challenging areas and preventing the trainee from experiencing these conditions until they mistakenly make it solo into passenger service, leads to a question you must ask yourself, "How do I sleep at night?!"
We wish that all of our trainees would have their best performance possible during final day evaluation. Those that simply "have it," according to the standards of their agency, will be easy to identify and deserve the opportunity to advance. There will be others that will show that they are not qualified to enter passenger service and must be released from the program. Reasons:
- Not being able to perform the required skills necessary during the required training days.
- By the simple act of conducting an "Automatic Disqualifier.”
Louie is the former director of training for the New York City Transit Dept. of Buses Safety & Training Division and 2003 NTI Fellow. Currently, he is sr. consultant/SME in transit training & bus simulation at L-3 D.P. Associates and independent consultant at "Bus Talk" Surface Transit Solutions.
Read our previous blog, "Caution When Passing Other Buses In "The Zone."
Years ago, I was with Louie Maiello when someone walked over and asked him for some advice: “We’re having problems with people remembering to secure the bus before they leave their seat. Do you have any advice? How can we get them to remember?” Without missing a beat, Louie said “PIN it.” The advice seeker happened to be a veteran mechanic, so he understood and walked away to resume his work. I stood there for a while scratching my head. Pin it?
Diagnose, Prescribe & Follow-Up, are the usual doctor’s actions that are utilized when visiting the doctor’s office for whatever is ailing us. This formula should also apply within your training department with regard to the ailment of Bus Collisions.
If we encourage our operators to treat operating a bus as a shift-long Zen moment, we may be able to reduce preventable crashes by a significant amount. The “Zen Operator,” who drives precisely at all times, is also less stressed. The Zen Operator flows through difficult, tight situations easily and their body language and vibe give passengers a sense of confidence. The operator whose passengers have a white-knuckle death grip on the back of the seat in front of them is not practicing “Zen Bus Operation.”
Ah, summer. Pool parties, barbecues, the smell of honeysuckle and the sight of lightning bugs. Or — a rise in crime, agitated riders seeking air conditioning, heat stroke, a new fiscal year, and the necessary, but unpopular, fare increases. However you view the summer months, with a direct correlation between high temperatures and increased crime, it's vital for transit leaders to be asking themselves, "Have we done everything possible to keep our people safe?"
The RMS occurred last month in Albany, N.Y. and it was a truly remarkable learning experience for those in attendance. The RMS serves as a one-of-a-kind event that brings together transit risk management professionals from all across the country to focus on key topics related to safety, risk management, planning and prevention.