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Capital Metro launches Spanish speech-enabled trip planning system

Posted on August 24, 2006

Capital Metropolitan Transportation Authority of Austin, Texas, has implemented Ontira Communications Inc.’s Spanish-enabled speech-recognition application for planning trips via the telephone. The first-of-its-kind trip planner will be available for Capital Metro’s transit and paratransit users through its interactive voice-response systems, which enable customers to speak naturally into the telephone to plan transit trips in both English and Spanish. “Our primary goal was to enhance our service information delivery to our customers as well as reduce the heavy load on our call agents,” said Denise Du Charme, Capital Metro’s chief information officer.

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