Bus

D.C. Metro reorganizes bus services

Posted on July 16, 2009

Washington Metropolitan Area Transit Authority (Metro) managers have reorganized Metrobus, the transit agency’s bus service in an effort to improve safety, reliability, customer service and efficiency.

Changes began in January at the three northern Virginia bus divisions and were implemented at the remaining six garages in the District of Columbia and Maryland by May.

More information about delays and detours is being posted on Metro’s Website, and the real-time bus information system, NextBus, was launched earlier this month. Managers in the office and or field can now track buses in real-time when the vehicles are on the street, and contact bus operators and their supervisors to troubleshoot early arrivals or delays.

Under the old management structure, a customer complaint was sent to a division’s superintendent. The superintendent was responsible for investigating the complaint and managing 300-500 bus operators. Under the new system, a complaint is sent immediately to the superintendent and then sent to the newly promoted street supervisors, who are now called service operations managers. They now manage 25 bus operators and investigate complaints and incidents.

The managers also now have laptops on the streets that can be used to track buses in real-time, and they are in the process of receiving more training.

Last year, the northern Virginia bus divisions reported 3,469 customer complaints between January and April about delays, buses skipping stops, not showing up and driver behavior. For the first four months of the year, there were 216 fewer complaints. Metrobus riders take about 450,000 trips per day.

Service operations managers also are having more conversations about safety with operators. The rate of preventable Metrobus accidents fell nearly 6.5 percent at the northern Virginia bus divisions between fiscal 2008 compared to fiscal 2009, which runs from June to July. On-the-job inquires also fell about 13 percent during the same time period.

 

View comments or post a comment on this story. (0 Comments)

More News

Man charged with murder after stabbing Winnipeg Transit bus driver

The incident occurred at 2 a.m., when the driver pulled up to the last stop of his shift and asked the man to leave the bus. After a physical altercation, which ended up outside the bus, ensued, the driver was stabbed multiple times.

N.Y.'s NICE to add 33 New Flyer buses

Twenty-eight 40-foot buses will replace existing buses in the NICE fleet that have reached the end of their useful life, while five 60-foot buses will be used on the customer's new bus rapid transit line, scheduled to start service in 2017.

Nova Bus, ABB partner for electric bus, charger delivery to N. America

The ABB DC fast charger, with the associated systems, is based on the common interface, which allows charging stations and electrified buses from different manufacturers to be used together.

Proterra names Horton to CCO post

Will lead the end-to-end customer lifecycle as Proterra triples production and initiates large-scale deployments across North America.

Stertil-Koni adds new capabilities to transmission jack

The battery-operated jack can be charged overnight and used without cables. The pneumatic jack has an attached air hose to keep it working. Previously, transmission jacks were manually hand-pumped, much like a car jack.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close