Bus

D.C. Metro reorganizes bus services

Posted on July 16, 2009

Washington Metropolitan Area Transit Authority (Metro) managers have reorganized Metrobus, the transit agency’s bus service in an effort to improve safety, reliability, customer service and efficiency.

Changes began in January at the three northern Virginia bus divisions and were implemented at the remaining six garages in the District of Columbia and Maryland by May.

More information about delays and detours is being posted on Metro’s Website, and the real-time bus information system, NextBus, was launched earlier this month. Managers in the office and or field can now track buses in real-time when the vehicles are on the street, and contact bus operators and their supervisors to troubleshoot early arrivals or delays.

Under the old management structure, a customer complaint was sent to a division’s superintendent. The superintendent was responsible for investigating the complaint and managing 300-500 bus operators. Under the new system, a complaint is sent immediately to the superintendent and then sent to the newly promoted street supervisors, who are now called service operations managers. They now manage 25 bus operators and investigate complaints and incidents.

The managers also now have laptops on the streets that can be used to track buses in real-time, and they are in the process of receiving more training.

Last year, the northern Virginia bus divisions reported 3,469 customer complaints between January and April about delays, buses skipping stops, not showing up and driver behavior. For the first four months of the year, there were 216 fewer complaints. Metrobus riders take about 450,000 trips per day.

Service operations managers also are having more conversations about safety with operators. The rate of preventable Metrobus accidents fell nearly 6.5 percent at the northern Virginia bus divisions between fiscal 2008 compared to fiscal 2009, which runs from June to July. On-the-job inquires also fell about 13 percent during the same time period.

 

View comments or post a comment on this story. (0 Comments)

More News

TransPro’s Mark Aesch to Deliver Keynote Address at BusCon 2015

The session, sponsored by Q’Straint, will surely inspire participants as Aesch will bring to life stories from lessons learned during his many years as a transit management leader and innovator.

Port Authority to realign gates at NYC bus terminal

The changes are aimed at improving bus operations and reducing congestion in the terminal that can stretch back out into the inbound Lincoln Tunnel and beyond.

Mich. BRT plan on track, set for possible 2018 launch

The 8.3-mile route, with a proposed 27 stops, would replace the Capital Area Transportation Authority’s current Route 1 from downtown Lansing to the Meridian Mall. Results from the plan’s environmental assessment study are expected to be shared at a public hearing this fall.

Kiel Seats part of largest refurbished electric fleet in North America

Left on purpose without upholstery option, each double seat weighs only 45 lbs. yet provides an optimum of comfort for riders through its ergonomically formed design. The slim contour of the seat’s back offers a maximum of legroom for passengers and enhanced accessibility getting in and out of the seat.

NJ TRANSIT to add 772 MCI Commuter Coaches

The latest equipment purchase in a 33-year relationship, the $395 million order for clean diesel, cruiser-style coaches will offer NJ TRANSIT riders three-point seatbelts and comfortable forward-facing seating for 57 passengers.

 

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close