Bus

D.C. Metro reorganizes bus services

Posted on July 16, 2009

Washington Metropolitan Area Transit Authority (Metro) managers have reorganized Metrobus, the transit agency’s bus service in an effort to improve safety, reliability, customer service and efficiency.

Changes began in January at the three northern Virginia bus divisions and were implemented at the remaining six garages in the District of Columbia and Maryland by May.

More information about delays and detours is being posted on Metro’s Website, and the real-time bus information system, NextBus, was launched earlier this month. Managers in the office and or field can now track buses in real-time when the vehicles are on the street, and contact bus operators and their supervisors to troubleshoot early arrivals or delays.

Under the old management structure, a customer complaint was sent to a division’s superintendent. The superintendent was responsible for investigating the complaint and managing 300-500 bus operators. Under the new system, a complaint is sent immediately to the superintendent and then sent to the newly promoted street supervisors, who are now called service operations managers. They now manage 25 bus operators and investigate complaints and incidents.

The managers also now have laptops on the streets that can be used to track buses in real-time, and they are in the process of receiving more training.

Last year, the northern Virginia bus divisions reported 3,469 customer complaints between January and April about delays, buses skipping stops, not showing up and driver behavior. For the first four months of the year, there were 216 fewer complaints. Metrobus riders take about 450,000 trips per day.

Service operations managers also are having more conversations about safety with operators. The rate of preventable Metrobus accidents fell nearly 6.5 percent at the northern Virginia bus divisions between fiscal 2008 compared to fiscal 2009, which runs from June to July. On-the-job inquires also fell about 13 percent during the same time period.

 

View comments or post a comment on this story. (0 Comments)

More News

BC Transit piloting video cameras on buses

Up to six cameras will be installed on each bus. There is no live monitoring of the video which will only be removed and viewed by authorized security staff following a reported incident. Only video required for security purposes will be retained, all other video will be erased.

Calif. agencies approve merger

Pending adoption by its member entities, the merger between Victor Valley Transit Authority and Barstow Area Transit is slated to take effect July 1, 2015.

MCI Stands Up for Transportation in Pembina, Chicago and Louisville

Officials at MCI’s Pembina plant included Rep. Kevin Cramer, R-N.D.; North Dakota Commerce Department Commissioner Alan Anderson; Gail Hand, northeastern director for Sen Heidi Heitkamp, D-N.D.; Tom Brusegaard, regional director for Sen. John Hoeven, R-N.D;  Pembina County Commissioner Hetty Walker; and Cavalier, N.D. Mayor Ken Briese.

Uber adds rickshaws to service in India

Drivers are told to say ‘namaste,’ a common Indian greeting, and are encouraged to use their meters. Uber pays its drivers an additional 40 rupees, or just over 60 cents, per ride on top of the fare.

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close