Bus

SEPTA to launch passenger etiquette program

Posted on August 10, 2009

In order to address basic concerns, enhance a pleasant commuting environment, and encourage passengers to be more considerate of other riders, the Southeastern Pennsylvania Transportation Authority (SEPTA) is unveiling a Passenger Etiquette Program. 

 

The program focuses on the "4 Cs"-- communications, cleanliness, courtesy and convenience.

 

Developed from passenger input through SEPTA Website surveys, customer service calls, letters and e-mails. The Passenger Etiquette Program educates riders with helpful tips to insure a comfortable ride.

 

SEPTA has always had rules for riding. The Passenger Etiquette outreach campaign includes posters, carcards and flyers with general tips for good riding manners as well as tips designed specifically to address the concerns of bus, trolley, high-speed rail and regional rail customers. For example, the campaign asks customers to: not smoke on vehicles or at stations; not block doors or other thoroughfares;use earphones/headphones when using personal listening devices and respect instructions of SEPTA personnel

 

For more information, visit www.septa.org/etiquette.

View comments or post a comment on this story. (0 Comments)

More News

BC Transit piloting video cameras on buses

Up to six cameras will be installed on each bus. There is no live monitoring of the video which will only be removed and viewed by authorized security staff following a reported incident. Only video required for security purposes will be retained, all other video will be erased.

Calif. agencies approve merger

Pending adoption by its member entities, the merger between Victor Valley Transit Authority and Barstow Area Transit is slated to take effect July 1, 2015.

MCI Stands Up for Transportation in Pembina, Chicago and Louisville

Officials at MCI’s Pembina plant included Rep. Kevin Cramer, R-N.D.; North Dakota Commerce Department Commissioner Alan Anderson; Gail Hand, northeastern director for Sen Heidi Heitkamp, D-N.D.; Tom Brusegaard, regional director for Sen. John Hoeven, R-N.D;  Pembina County Commissioner Hetty Walker; and Cavalier, N.D. Mayor Ken Briese.

Uber adds rickshaws to service in India

Drivers are told to say ‘namaste,’ a common Indian greeting, and are encouraged to use their meters. Uber pays its drivers an additional 40 rupees, or just over 60 cents, per ride on top of the fare.

2,627 complaints lodged on Fla.'s HART bus system

The unedited complaints represent only one side of the story and often are fired off by people who are upset. HART says its own GPS and video technology shows many are plain wrong. The agency relies upon the list to target areas of customer service that are in need of improvement.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close