SEPTA to launch passenger etiquette program

Posted on August 10, 2009

In order to address basic concerns, enhance a pleasant commuting environment, and encourage passengers to be more considerate of other riders, the Southeastern Pennsylvania Transportation Authority (SEPTA) is unveiling a Passenger Etiquette Program. 


The program focuses on the "4 Cs"-- communications, cleanliness, courtesy and convenience.


Developed from passenger input through SEPTA Website surveys, customer service calls, letters and e-mails. The Passenger Etiquette Program educates riders with helpful tips to insure a comfortable ride.


SEPTA has always had rules for riding. The Passenger Etiquette outreach campaign includes posters, carcards and flyers with general tips for good riding manners as well as tips designed specifically to address the concerns of bus, trolley, high-speed rail and regional rail customers. For example, the campaign asks customers to: not smoke on vehicles or at stations; not block doors or other thoroughfares;use earphones/headphones when using personal listening devices and respect instructions of SEPTA personnel


For more information, visit www.septa.org/etiquette.

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