511 Transit hailed as "great" government Website

Posted on August 11, 2009

The 511 Transit page at www.transit.511.org has been cited by Government Computer News as one of 10 great government Websites nationwide for 2009. The magazine hailed the popular site as "a heroic act of interagency coordination."

511 Transit, which originally was launched in 2003 and periodically has been expanded and upgraded, is a one-stop source for transit information, offering online trip planning as well as route, fare and schedule data for dozens of different transit operators throughout the Bay Area. A total redesign of 511 Transit was completed in summer 2008 and further revisions are now underway.

"The redesign improved 511 Transit in many ways," explained Tom Spiekerman, transit.511.org project manager for the Metropolitan Transportation Commission (MTC), which manages the Bay Area's 511 traveler information system. "It's faster, smarter, contains more interactive mapping, and is easier to use. Even the quality of the information is improved, thanks to new data collection and aggregation processes - and a lot of valuable customer feedback from Website visitors. As a result the online trip planner is now among the best of its kind anywhere."

The 511 Transit page registered nearly 1.7 million individual user sessions in July 2009, a 47 percent increase over the monthly average in 2008. And the online trip planner at the 511 Transit page generated more than 1.5 million itineraries last month, compared to a monthly average of about 1.1 million in 2008.

The success of 511 Transit reflects good working partnerships between MTC and the various transit agencies. "The operators maintain their schedules and route data in a lot of different formats," continued Spiekerman. "This creates a challenge combining the data so the online trip planner can deliver useful itineraries. But it turned out to be as much an opportunity as it was an obstacle. It allowed us to create a flexible and uniform interface that riders can use to explore and simplify their transit options."

Government Computer News' recognition of the redesigned 511 Transit page marks the Website's second major honor in recent months. The 511 Transit page last fall received a prestigious Best of ITS Award, in the Best New Innovative Product or Service category, from the Intelligent Transportation Society of America.

MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. MTC contracted with San Diego-based Science Applications International Corp (SAIC) to develop the Web site and the Regional Transit Information System behind 511 Transit. Software for the online transit trip planner is provided by Munich, Germany-based Mentz Datenverarbeitung GmbH.

View comments or post a comment on this story. (0 Comments)

More News

Stagecoach to deliver contactless bus travel across UK by end of 2018

The $15 million initiative will allow passengers to pay for their travel with a contactless credit or debit card, as well as Apple Pay and Android Pay.

Alexander Dennis' Enviro500 concept bus on display in Singapore

The full low-floor, three-door, two-staircase double-deck bus is being shown at the LTA-UITP Singapore International Transport Congress and Exhibition in Suntec City.

ETA adds Intelligent Transit System to Grand Valley

The new ITS provides Grand Valley with ETA's real-time arrival predictions, fare collection system integration, automatic on-board announcements, and the tools to track and chart system improvements over time.

Proterra names Honeywell, Tesla vet to COO post

Josh Ensign’s track record includes leading global operations for 42 factories in 15 countries and managing the supporting supply chains. 

Nova announces 2 major orders for San Antonio VIA, Houston Metro

The buses will be manufactured in Plattsburgh, state of New York, and the delivery of the vehicles has already begun in Houston.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close