Bus

SF Muni switching to 'Clipper' card

Posted on July 30, 2010

The San Francisco Municipal Transportation Agency (SFMTA), which operates the Municipal Railway (Muni), will eliminate most paper monthly Muni passes and the Regional Transit Connection (RTC) stickers from its system to transition all passes, except the Lifeline pass, and stickers to the reusable Clipper card by next spring.

The first pass to switch will be the Muni "A" Fast Pass, which allows customers to access Bay Area Rapid Transit in San Francisco as well as Muni. Customers who use this pass must switch to a Clipper card by the end of October, before they purchase their November pass.

Muni customers who qualify for the monthly discount pass due to disability use a monthly sticker on their RTC Discount ID Card. Those customers will receive Clipper-compatible cards automatically when they apply for or renew their card.

In addition to an "A" Fast Pass announcement, the SFMTA will begin deploying customer service ambassadors next month along with the Clipper (or TransLink) street teams that have been providing information and customer service since the end of 2009 in Muni Metro stations.

Since December, the Muni Clipper street teams have distributed more than 57,000 adult passes and more than 7,000 to seniors and youth. Special outreach to senior and youth has been made through presentations at more than 60 community events. Clipper advertising has been posted throughout the Muni system and on local airwaves; additional outreach will begin as the pass transitions take place.

The SFMTA has also undertaken an aggressive internal campaign to inform SFMTA employees, especially frontline Muni personnel, of the Clipper transition and how to assist customers. This campaign includes an orientation and multiple update videos as well as in-person training.

View comments or post a comment on this story. (0 Comments)

More News

Grande West, Alliance Bus Group land 100 Vicinity bus order

Grande West’s total firm orders for 2017/2018 delivery are for over 350 buses valued at over $130 million.

Scully named ‘Outstanding’ Business Member

The award recognizes service to the organization, and particularly in Scully’s case, legislative advocacy on behalf of North American mass transit.

MCI unveils D45 CRT LE coach at APTA EXPO

Deliveries of the Buy-America compliant, Altoona-tested clean-diesel coach are expected to begin in the fourth quarter of 2018. An all-electric version is also in development and will be released in 2020.

Proterra Catalyst E2 sets world record, drives 1,101 miles on single charge

Proterra’s 40-foot Catalyst E2 max traveled 1,101.2 miles with 660 kWh of energy storage capacity. For the last three consecutive years, the company has demonstrated improved range and battery performance.

Nova Bus designing vehicles to handle city’s toughest challenges

From standard 40-foot buses to high-capacity articulated BRT vehicles, clean diesel to hybrid-electric, and from 100% electric to natural gas propulsion, Nova buses have the capacity to respond to any type of service demand at any time.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close