Bus

GO Transit launches ‘Passenger Charter’ to improve customer service

Posted on November 8, 2010

On Monday, GO Transit officially launched its first ever Passenger Charter: a set of five promises being made to customers to improve their traveling experience.

 

GO Transit has committed to making customer service a top priority in every aspect of its business and is among a select number of transit organizations in North America to develop a Passenger Charter focused on concrete customer commitments.

 

The Passenger Charter was developed following extensive consultation with customers, employees and focus groups. The Charter promises that GO Transit will be on time, take safety seriously, keep customers informed, provide a comfortable experience and be quick and courteous. All of GO's frontline employees have received additional training that complements their 'customer-first' approach to their jobs.

 

"We are always finding ways to improve and make our customers' experience with us an easy one," said Bruce McCuaig, President & CEO, Metrolinx. "The five promises we are making are not stand-alone statements — they come with ways to measure and regularly report to our customers how well we're doing."

 

Each promise in the Charter will be graded in a report card, with specific targets that will be the goals against which the success of the promises are measured. These measurements include detailed statistics about on-time performance, customer satisfaction, seat availability and information response rates. The report card measures are public, updated frequently and available at gotransit.com in the Passenger Charter section. Customers can also find information online about the improvements GO is making to meet the five promises.

 

GO Transit is the Province of Ontario's interregional public transit system linking Toronto with the surrounding regions of the Greater Toronto area.

View comments or post a comment on this story. (0 Comments)

More News

Proterra bus sets world record, drives 1K-plus miles on single charge

The 40-foot Catalyst E2 max traveled 1,101.2 miles this month with 660 kWh of energy storage capacity at the Navistar Proving Grounds in New Carlisle, Ind.

S.C.'s The COMET adds 31 new vehicles

The COMET has a total of 50 fixed-route vehicles and all but eight will have been replaced within the last three years.

New Flyer of America breaks ground on $25M Ala. facility revamp

The 36-acre, five-building campus will feature a new Vehicle Innovation Center dedicated to the advancement of bus and coach technology.

Proterra secures 3-year lease program with NY MTA

The lease program aims to evaluate the combined economic, environmental and performance benefits of deploying an all-electric bus fleet.

Innovation, clean fleets honored at BusCon 2017

METRO Magazine honored bus operations and their supplier partners for initiatives that helped them improve training, save money, run more efficiently, streamline operations, or improve safety, while PERC honored three operators for championing propane autogas.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close