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MBTA plans new app, customer service offerings

Posted on January 3, 2011

BOSTON — In 2010, the Massachusetts Bay Transportation Authority’s plan to bring real-time arrival info on the Red, Blue and Orange rail lines to its riders in 2010 became a success, BostonHerald.com reports.

As a result, the agency will launch in 2011 another mobile application that enables customers to provide pictorial feedback on station cleanliness and train conditions; real-time arrival info for commuter rail; countdown information on LED subway signs; and a new customer service training program for staff. For the full story, click here.

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