Toronto Transit adds route filtering to e-alerts

Posted on January 31, 2011

The Toronto Transit Commission on Monday updated its e-alert service, allowing customers to select or filter specific subway lines or surface routes in their online profile and receive system delay notices for those routes only.

For existing e-alert subscribers, the e-alert system will continue to send all e-alerts for all routes should customers opt to not edit their profile and include specific routes. New e-alert subscribers will be given the option of selecting specific routes only; otherwise the system will default and send all e-alerts generated by the TTC.

E-alerts are issued during rush hour periods if a delay or diversion is expected to last more than 15 minutes. E-alerts are issued after 30 minutes during non-rush hour periods, including weekends and holidays.

The e-alert system will be improved further in the coming weeks, including the ability to manage multiple email addresses and the introduction of an e-newsletter that customers can subscribe to using the same profile adopted for e-alerts. The e-newsletter will have information about upcoming service changes, construction, events and festivals in Toronto, and TTC initiatives to make the transit experience a better one.

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